TOURISM ADMINISTRATION AND MANAGEMENT
TOURISM ADMINISTRATION AND MANAGEMENT SYLLABUS
(The syllabus may change from time to time. Please check with the relevant Public Service Commission websites for any changes in the syllabus)
Unit – I
Tourist / Visitor / Traveller / Excursionist – definition and differentiation. Tourism recreation and leisure inter-relationship (s). Tourism components, Elements and infrastructure. Types and typologies of Tourism.
Emerging concepts: Eco / rural / agri. / farai / green / wilderness / country side / special interest tourism.
Tourism Trends: Growth and development over the years and factors responsible therein. Changing market-destination patterns, Traffic flows / receipt trends. Travel motivator and deterrents. Pull and Push forces in tourism.
Linkages and channels of distribution in Tourism:
Tourism Organisation / Institutions: Origin, Organisation and functions of WTO, PATA, IATA, ICAO, FHRAI, TAAI, IATO and UFTAA.
Unit – II
Concept of resource, Attraction and product in tourism. Tourism products: typology and unique features.
Natural Tourism Resources in India: Existing use patterns vis – a – vis potential with relation to varied landforms (mountains, deserts, beaches, coastal areas and Islands), Water bodies and biotic wealth (flora – fauna).
Popular tourist destination for land based (soft / hard trekking, ice skiing, mountaineering, desert safaris, car rallies, etc.), water based (rafting, kayaking, canoeing, surfing, water skiing, scuba / snuba diving) and air based (para – sailing, para – gliding, ballooning, hand – gliding and microlighting, etc ) tourist activities. Wildlife – Tourism and conservation related issues – Occurrence and distribution of popular wildlife species in India. Tourism in National parks, Wildlife sanctuaries and biosphere reserves (case of Dachigham Corbett / Dudhwa / Kaziranga / Kanha / Gir / Ranthambor / Mudumalai / Sunderbans / Shivpuri / Manas / Nanda Devi / Valley of flowers reserves). Tourism and nature conservation-Conflicts, Symbiosis and Synergy.
Cultural Tourism Resources in India: Indian Culture and society. Indian History – Ancient, Medieval and Modern.
Traditions, Customs and costumes: Life style and settlement patterns. Food habits and cuisine. Music, Musical instruments and Dance forms; Drawing and painting; Craftsmanship.
Religion / religious observances and important pilgrim destinations.
Architectural Heritage-Forts / palaces / other architectural marvels – Location and unique features.
Unit – III
Accommodation: Concept, Types and Typologies, Linkages and Significance with relation to tourism.
Emerging dimensions of accommodation industry – Heritage hotels, Motels and resort properties. Time share establishments.
Hotel and Hoteliering: Origin, Growth and diversification. Classification, registration and gradation of hotels. Organisational structure, Functions and responsibilities of the various departments of a standard hotel / other catering outlets, viz., bars, restaurants, fast food centres. In flight catering.
Leading multinational hotel chains operating in India. Public sector in hoteliering business – Role, Contribution and Performance.
HRD perspective with special reference to India-Requirements, Training facilities, Constraints and Scope.
Fiscal and non-fiscal incentive available to hotel industry in India. Ethical, Legal and regulatory aspects.
Unit – IV
Transportation: Dynamically Changing needs and means.
Landmarks in the development of transport sector and the consequent socio – economic, Cultural and environmental implications. Tourism transport system.
Airlines Transportation: The Airlines Industry-Origin and Growth. Organisation of Air Transport Industry in International context. Scheduled and non – scheduled Airlines services; Air taxis. Multinational Air Transport Regulations-Nature, Significance and Limitations. Role of LATA, ICAO and other agencies. Bermuda Convention.
Air Transport Industry in India – DGCA and other key players; Regulatory Framework; Air Corporation Act, Indian carriers-Operations, management and performance. Marketing strategies of Air India.
Significance of Road Transport in Tourism : Growth and Development of road transport system in India; State of existing infrastructure; Public and Private Sector involvement; Role of Regional Transport Authority. Approved Travel Agencies, Tour / Transport Operators, Car hire / Rental companies.
State and inter – state bus and coach network, Insurance provision road taxes and fitness certificate.
Rail Transport Network – Major Railway Systems of World – British Rail, Euro Rail and Amtrak.
Types of special package offered by Indian Railways to tourists – Indrail pass, Palace on Wheels and Royal Orient.
Reservation procedures. GSAs abroad.
Water Transport System in India – Historical past, Cruise ships, Ferries, Hovercraft, River and canal boats, Fly cruise. Future prospects.
Unit – V
Travel Agency and Tour Operations Business: Origin, Growth and development; Definition, Differentiation and linkages; Organisation and functions-Travel information counselling, Itinerary preparation, Reservation, Tour costing / pricing. Marketing of tour packages. Income sources.
Airlines Ticketing: Operational perspectives of ticketing – ABC codes, Flight schedules, Flying time and MPM / TPM calculation, TIM (Travel Information Mannual) consultation. Routine and itinerary preparation, Types of fare, Fare calculation and rounding – up. Currency conversion and payment modes, Issuance of ticket.
Cargo Handling: Baggage allowance, Free access baggage. Weight and piece concept. Accountability of lost baggage, Dangerous goods; Cargo rates and valuation charges, Automation and airport procedures.
Requirements for setting – up travel agency and tour operations business, Approval from organisation and institutions concerned. Incentives available in Indian context. Constraints and limitations.
Unit – VI
Marketing: Core concepts in marketing; Needs, Wants, Demands, Products, markets. Marketing management philosophies-Production, Product, Selling, Marketing and societal perspectives. Economic importance of marketing.
Tourism marketing: Service characteristics of tourism. Unique features of tourist demand and tourism product / Tourism marketing mix.
Analysis and selection of market: Measuring and forecasting tourism demand; Forecasting methods, Managing capacity and demand. Market segmentation and positioning.
Developing marketing environment, Consumer buying behaviour. Competitive differentiation and competitive marketing strategies, New product development, product life cycle, Customer satisfaction and related strategies in internal and external marketing; Interactive and relationship marketing.
Planning Marketing Programs: Product and product strategies; Product line, Product mix, Branding and packaging. Pricing; considerations, Approaches and strategies. Distribution channels and strategies.
Marketing of Tourism Services: Marketing of Airlines, Hotel, Resort, Travel Agencies and other tourism related services – Challenges and strategies.
Marketing Skills for Tourism: Creativity – Communication – Self – motivation – Team Building – Personality Development.
Unit – VII
Tourism Planning: Origin, Concept and approaches. Levels and types of tourism planning-Sectoral, Spatial, Integrated, Complex, Centralized and Decentralized. Product life cycle theories and their applicability in tourism planning, Urban and rural tourism planning.
Tourism planning and policy perspectives; planning at national, state and regional levels. India’s tourism policies.
Tourism Planning Process: Objective setting, Background analysis, Detailed research and analysis, Synthesis, Goal setting and Plan formulation, Evaluation of tourism project-Project feasibility study; Plan implementation, Development and monitoring. Tourism master plan.
Tourism impacts and need for sustainable tourism planning: Socio – cultural, Economic and physical, Tourism carrying capacity and environmental impact analysis ( EIA ).
Business ethics and laws – their relevance and applicability in Travel and Tourism industry.
Law and legislation relating to tourist entry, Stay, Departure, Passport, Visa and Health.
Tourist safety and security, Preservation and conservation of heritage environment, Archaeological sites and wildlife.
Unit – VIII
The nature of field techniques; Field techniques and tourism and hotel business; Importance; and Limitations.
Research: Meaning; Types; Trends; and challenges with special reference to tourism and hotel business. Guiding principles in selection of research problem.
Research Methodology: Meaning; Procedural Guidelines; and Research design.
Field Procedure for Data Collection and Analysis Techniques: Nature, sources of data, Techniques of data collection.
Frequency Distribution: Meanings; Problems and considerations in construction numerical frequency distributions.
Measures of Central tendency and variation.
Correlation and regressions analysis.
Probability and Probability Distributions:
Probability: Meaning; Definition; and sample points and sample space, Events; Conditional probability; Bayes theorem and probability on large sample space.
Probability Distributions: The binomial model; The poisson model; and Normal distribution.
Sampling and Statistical Testing:
Sampling and Sample Designs: Sampling and reasons for sampling; Theoretical basis of sampling; Basic concepts of sampling and types of sampling (Random and Non-random sampling). Central Limit theorem.
Statistical Testing: Formulation and general procedure of testing of hypothesis, One – tail test and Two – tail test.
Parametric and Non-Parametric Testing:
Testing the Hypothesis: Comparison of two population means; Comparison of two population proportions; and Comparison of two population means and standard deviations.
F – test, Student’s distribution and Chi – square test.
Unit – IX
Management: Concept, Nature, Process and functions. Management levels, Managerial skills and roles. The external environment, Social responsibilities and ethics.
Planning: Nature, Purpose, Types ‘and process. Management by objectives strategies and policies. Decision – making, Process, Tools and techniques. Decision – making models.
Organising: Concept of organising and organisation. Line and staff, Authority and responsibility, Span of control, Delegation, Decentralization, Conflict and coordination, Organisational structure and design, Management of change. Innovation and organisation development.
Directing: Communication-Process, Types, Barriers and principles of effective communication. Motivation – Theories and practices, Leadership – Concept, theories and styles.
Controlling: Process, Methods and techniques. Managing international business.
Information Systems: Automation of Manual System, Data Processing stages. Evolution from EDP to MIS.
MIS: Introduction, Definition, Status, Framework of understanding and designing MIS.
Computer Networking: Application of CRS (Computerized Reservation Systems) in travel trade and hospitality sector.
Unit – X
Financial Management and Planning:
Finance: Meaning; Goals; Functions; Importance; and typologies of Finance – Role of financial management, Organisation goals; Environment; Forecasting and financial planning. Break – even analysis.
Management of Current Assets:
Working Capital Management : Meaning and characteristics of working capital; Financing current assets. Cash management, Receivables management and inventory management.
Management of Fixed Assets; Importance of Capital Budgeting. Analytical Techniques – Non – discounted, Discounted Techniques.
Financial Structures and Management of Earnings:
Meaning, Difference between financial and capital structures. Determinants of Financial Structure.
Financial leverage and effects of Financial Leverage on Net Income and Shareholders wealth. Financial leverage and financial planning. Break-even analysis for financial leverage. Dividend Policy, Significance of dividend policy and different types of dividend policies.
TFCI: Tourism Finance Corporation of India (TFCI) – Aims, Objectives, Organisation and Functions.
Accounting: Preparation of Business Income Statement, Balance Sheet, Cash flow statement and Fund flow statement. Hotel Accounting.
Unit – I
Tourist / Visitor / Traveller / Excursionist – definition and differentiation. Tourism recreation and leisure inter-relationship (s). Tourism components, Elements and infrastructure. Types and typologies of Tourism.
Emerging concepts: Eco / rural / agri. / farai / green / wilderness / country side / special interest tourism.
Tourism Trends: Growth and development over the years and factors responsible therein. Changing market-destination patterns, Traffic flows / receipt trends. Travel motivator and deterrents. Pull and Push forces in tourism.
Linkages and channels of distribution in Tourism:
Tourism Organisation / Institutions: Origin, Organisation and functions of WTO, PATA, IATA, ICAO, FHRAI, TAAI, IATO and UFTAA.
Unit – II
Concept of resource, Attraction and product in tourism. Tourism products: typology and unique features.
Natural Tourism Resources in India: Existing use patterns vis – a – vis potential with relation to varied landforms (mountains, deserts, beaches, coastal areas and Islands), Water bodies and biotic wealth (flora – fauna).
Popular tourist destination for land based (soft / hard trekking, ice skiing, mountaineering, desert safaris, car rallies, etc.), water based (rafting, kayaking, canoeing, surfing, water skiing, scuba / snuba diving) and air based (para – sailing, para – gliding, ballooning, hand – gliding and microlighting, etc ) tourist activities. Wildlife – Tourism and conservation related issues – Occurrence and distribution of popular wildlife species in India. Tourism in National parks, Wildlife sanctuaries and biosphere reserves (case of Dachigham Corbett / Dudhwa / Kaziranga / Kanha / Gir / Ranthambor / Mudumalai / Sunderbans / Shivpuri / Manas / Nanda Devi / Valley of flowers reserves). Tourism and nature conservation-Conflicts, Symbiosis and Synergy.
Cultural Tourism Resources in India: Indian Culture and society. Indian History – Ancient, Medieval and Modern.
Traditions, Customs and costumes: Life style and settlement patterns. Food habits and cuisine. Music, Musical instruments and Dance forms; Drawing and painting; Craftsmanship.
Religion / religious observances and important pilgrim destinations.
Architectural Heritage-Forts / palaces / other architectural marvels – Location and unique features.
Unit – III
Accommodation: Concept, Types and Typologies, Linkages and Significance with relation to tourism.
Emerging dimensions of accommodation industry – Heritage hotels, Motels and resort properties. Time share establishments.
Hotel and Hoteliering: Origin, Growth and diversification. Classification, registration and gradation of hotels. Organisational structure, Functions and responsibilities of the various departments of a standard hotel / other catering outlets, viz., bars, restaurants, fast food centres. In flight catering.
Leading multinational hotel chains operating in India. Public sector in hoteliering business – Role, Contribution and Performance.
HRD perspective with special reference to India-Requirements, Training facilities, Constraints and Scope.
Fiscal and non-fiscal incentive available to hotel industry in India. Ethical, Legal and regulatory aspects.
Unit – IV
Transportation: Dynamically Changing needs and means.
Landmarks in the development of transport sector and the consequent socio – economic, Cultural and environmental implications. Tourism transport system.
Airlines Transportation: The Airlines Industry-Origin and Growth. Organisation of Air Transport Industry in International context. Scheduled and non – scheduled Airlines services; Air taxis. Multinational Air Transport Regulations-Nature, Significance and Limitations. Role of LATA, ICAO and other agencies. Bermuda Convention.
Air Transport Industry in India – DGCA and other key players; Regulatory Framework; Air Corporation Act, Indian carriers-Operations, management and performance. Marketing strategies of Air India.
Significance of Road Transport in Tourism : Growth and Development of road transport system in India; State of existing infrastructure; Public and Private Sector involvement; Role of Regional Transport Authority. Approved Travel Agencies, Tour / Transport Operators, Car hire / Rental companies.
State and inter – state bus and coach network, Insurance provision road taxes and fitness certificate.
Rail Transport Network – Major Railway Systems of World – British Rail, Euro Rail and Amtrak.
Types of special package offered by Indian Railways to tourists – Indrail pass, Palace on Wheels and Royal Orient.
Reservation procedures. GSAs abroad.
Water Transport System in India – Historical past, Cruise ships, Ferries, Hovercraft, River and canal boats, Fly cruise. Future prospects.
Unit – V
Travel Agency and Tour Operations Business: Origin, Growth and development; Definition, Differentiation and linkages; Organisation and functions-Travel information counselling, Itinerary preparation, Reservation, Tour costing / pricing. Marketing of tour packages. Income sources.
Airlines Ticketing: Operational perspectives of ticketing – ABC codes, Flight schedules, Flying time and MPM / TPM calculation, TIM (Travel Information Mannual) consultation. Routine and itinerary preparation, Types of fare, Fare calculation and rounding – up. Currency conversion and payment modes, Issuance of ticket.
Cargo Handling: Baggage allowance, Free access baggage. Weight and piece concept. Accountability of lost baggage, Dangerous goods; Cargo rates and valuation charges, Automation and airport procedures.
Requirements for setting – up travel agency and tour operations business, Approval from organisation and institutions concerned. Incentives available in Indian context. Constraints and limitations.
Unit – VI
Marketing: Core concepts in marketing; Needs, Wants, Demands, Products, markets. Marketing management philosophies-Production, Product, Selling, Marketing and societal perspectives. Economic importance of marketing.
Tourism marketing: Service characteristics of tourism. Unique features of tourist demand and tourism product / Tourism marketing mix.
Analysis and selection of market: Measuring and forecasting tourism demand; Forecasting methods, Managing capacity and demand. Market segmentation and positioning.
Developing marketing environment, Consumer buying behaviour. Competitive differentiation and competitive marketing strategies, New product development, product life cycle, Customer satisfaction and related strategies in internal and external marketing; Interactive and relationship marketing.
Planning Marketing Programs: Product and product strategies; Product line, Product mix, Branding and packaging. Pricing; considerations, Approaches and strategies. Distribution channels and strategies.
Marketing of Tourism Services: Marketing of Airlines, Hotel, Resort, Travel Agencies and other tourism related services – Challenges and strategies.
Marketing Skills for Tourism: Creativity – Communication – Self – motivation – Team Building – Personality Development.
Unit – VII
Tourism Planning: Origin, Concept and approaches. Levels and types of tourism planning-Sectoral, Spatial, Integrated, Complex, Centralized and Decentralized. Product life cycle theories and their applicability in tourism planning, Urban and rural tourism planning.
Tourism planning and policy perspectives; planning at national, state and regional levels. India’s tourism policies.
Tourism Planning Process: Objective setting, Background analysis, Detailed research and analysis, Synthesis, Goal setting and Plan formulation, Evaluation of tourism project-Project feasibility study; Plan implementation, Development and monitoring. Tourism master plan.
Tourism impacts and need for sustainable tourism planning: Socio – cultural, Economic and physical, Tourism carrying capacity and environmental impact analysis ( EIA ).
Business ethics and laws – their relevance and applicability in Travel and Tourism industry.
Law and legislation relating to tourist entry, Stay, Departure, Passport, Visa and Health.
Tourist safety and security, Preservation and conservation of heritage environment, Archaeological sites and wildlife.
Unit – VIII
The nature of field techniques; Field techniques and tourism and hotel business; Importance; and Limitations.
Research: Meaning; Types; Trends; and challenges with special reference to tourism and hotel business. Guiding principles in selection of research problem.
Research Methodology: Meaning; Procedural Guidelines; and Research design.
Field Procedure for Data Collection and Analysis Techniques: Nature, sources of data, Techniques of data collection.
Frequency Distribution: Meanings; Problems and considerations in construction numerical frequency distributions.
Measures of Central tendency and variation.
Correlation and regressions analysis.
Probability and Probability Distributions:
Probability: Meaning; Definition; and sample points and sample space, Events; Conditional probability; Bayes theorem and probability on large sample space.
Probability Distributions: The binomial model; The poisson model; and Normal distribution.
Sampling and Statistical Testing:
Sampling and Sample Designs: Sampling and reasons for sampling; Theoretical basis of sampling; Basic concepts of sampling and types of sampling (Random and Non-random sampling). Central Limit theorem.
Statistical Testing: Formulation and general procedure of testing of hypothesis, One – tail test and Two – tail test.
Parametric and Non-Parametric Testing:
Testing the Hypothesis: Comparison of two population means; Comparison of two population proportions; and Comparison of two population means and standard deviations.
F – test, Student’s distribution and Chi – square test.
Unit – IX
Management: Concept, Nature, Process and functions. Management levels, Managerial skills and roles. The external environment, Social responsibilities and ethics.
Planning: Nature, Purpose, Types ‘and process. Management by objectives strategies and policies. Decision – making, Process, Tools and techniques. Decision – making models.
Organising: Concept of organising and organisation. Line and staff, Authority and responsibility, Span of control, Delegation, Decentralization, Conflict and coordination, Organisational structure and design, Management of change. Innovation and organisation development.
Directing: Communication-Process, Types, Barriers and principles of effective communication. Motivation – Theories and practices, Leadership – Concept, theories and styles.
Controlling: Process, Methods and techniques. Managing international business.
Information Systems: Automation of Manual System, Data Processing stages. Evolution from EDP to MIS.
MIS: Introduction, Definition, Status, Framework of understanding and designing MIS.
Computer Networking: Application of CRS (Computerized Reservation Systems) in travel trade and hospitality sector.
Unit – X
Financial Management and Planning:
Finance: Meaning; Goals; Functions; Importance; and typologies of Finance – Role of financial management, Organisation goals; Environment; Forecasting and financial planning. Break – even analysis.
Management of Current Assets:
Working Capital Management : Meaning and characteristics of working capital; Financing current assets. Cash management, Receivables management and inventory management.
Management of Fixed Assets; Importance of Capital Budgeting. Analytical Techniques – Non – discounted, Discounted Techniques.
Financial Structures and Management of Earnings:
Meaning, Difference between financial and capital structures. Determinants of Financial Structure.
Financial leverage and effects of Financial Leverage on Net Income and Shareholders wealth. Financial leverage and financial planning. Break-even analysis for financial leverage. Dividend Policy, Significance of dividend policy and different types of dividend policies.
TFCI: Tourism Finance Corporation of India (TFCI) – Aims, Objectives, Organisation and Functions.
Accounting: Preparation of Business Income Statement, Balance Sheet, Cash flow statement and Fund flow statement. Hotel Accounting.
TOURISM ADMINISTRATION AND MANAGEMENT - MCQs
1. A hotel with traditional public spaces and services in which some or all the guest rooms are provided by person who can rent their unit as part of the hotel and receive a portion of the units rental revenue for doing so, is known as
(a) Resorts (b) Boutique Hotel (c) Condo Hotel (d) Camp & Park Lodge
Ans: C
2. A hotel that offers accommodation, break fast and drinks without the classical restaurant operation is known as
(a) Downtown Hotel (b) Time Share Hotel (c) Garni Hotel (d) Boutique Hotel
Ans: C
3. Arrange in descending order top four hotel chain of the world in terms of number of rooms in 2017.
(a) Marriott International – Intercontinental Hotels Group (IHM) – Hilton – Wyndham Hotel Group.
(b) Marriott International – Wyndham Hotel Group – Hilton – Intercontinental Hotel Group (IHM).
(c) Marriott International – Hilton-Intercontinental Hotels Group (IHM) – Wyndham Hotel Group.
(d) Hilton – Marriott International – Intercontinental Hotel Group (IHM) – Wyndham Hotel Group.
Ans: C
4. Which year is considered as a benchmark for declaring a heritage property as heritage hotel ?
(a) 1875 (b) 1900 (c) 1925 (d) 1950
Ans: D
5. KOT and BOT stand for what ?
(a) Food and alcoholic drink order ticket (b) Complementary ticket for food and alcoholic drink
(c) Management entitlement ticket to dine in restaurant (d) Food and alcoholic drink stock record
Ans: A
6. National Committee on Tourism was set-up in
(a) 1962 (b) 1976 (c) 1984 (d) 1988
Ans: D
7. Which of the tourist destination is not covered by the “Royal Orient” train ?
(a) Jodhpur (b) Jaipur (c) Chittaurgarh (d) Palitana
Ans: A
8. In how many zones and divisions the Indian Railways is divided ?
(a) 12 and 65 (b) 9 and 60 (c) 16 and 73 (d) 16 and 80
Ans: C
9. The Fairy Queen rail operates its journey from Delhi to Cantonment railway station to which another location ?
(a) Jaipur (b) Udaipur (c) Alwar (d) Chittaurgarh
Ans: C
10. The total number of domestic air travel passengers in India in 2016 were recorded around
(a) 60 million (b) 80 million (c) 100 million (d) 120 million
Ans: C
11. Which was the world‟s busiest cruise port in terms of handling passengers in 2016 ?
(a) Port of Barcelona (b) Port of Miami (c) Port of New York (d) Port of Venice
Ans: B
12. Which of the following is not a Green Field airport ?
(a) Bengaluru International Airport
(b) Indira Gandhi Airport, Delhi
(c) Rajiv Gandhi Airport, Hyderabad
(d) Cochin International Airport
Ans: B
13. What is the limit of carrying free baggage allowance for infants travelling in the Business Class ?
(a) 40 kg (b) 30 kg (c) 20 kg (d) 10 kg
Ans: D
14. Group airfare and ground arrangement charges are normally applicable for how many minimum number of Pax ?
(a) 10 Pax (b) 15 Pax (c) 20 Pax (d) 25 Pax
Ans: A
15. What is the IATA code of Jamshedpur ?
(a) IXB (b) JPR (c) IXW (d) IXZ
Ans: C
16. National Strategy for Promotion of Tourism was set-up in
(a) 1978 (b) 1996 (c) 1986 (d) 1992
Ans: B
17. In how many categories IATA has divided the dangerous goods ?
(a) 7 (b) 9 (c) 11 (d) 13
Ans: B
18. What was the maximum duration of tourist stay in India under e-tourist Visa category authorized by Government of India till 2016 ?
(a) 15 days (b) 30 days (c) 60 days (d) 90 days
Ans: C
19. How many countries have been offered the e-tourist Visa facility by Government of India till 2016 ?
(a) 122 (b) 132 (c) 145 (d) 161
Ans: D
20. During which of the five year plan period “Tourism” was awarded the status of an industry by Government of India ?
(a) 5th Five Year Plan (b) 6th Five Year Plan (c) 7th Five Year Plan (d) 8th Five Year Plan
Ans: C
21. The group of customers to whom the company directs its marketing programme is called
(a) Test Market (b) Marketable People (c) Target Market (d) None of the above
Ans: D
22. Goods and services that are deemed to be environmentally and socially sustainable is known as :
(a) Green Consumerism (b) Green Paradigm (c) Green Traveller (d) Ecotourism
Ans: A
23. What is the name of the nearest town to reach Kanha National Park having road, rail and air connectivity ?
(a) Nagpur (b) Raipur (c) Jabalpur (d) Bilaspur
Ans: C
24. Which of the India‟s Company is jointly worked with IUCN to enhance bio-diversity conservation and management in India in 2016-17?
(a) Tata Power and Tata Steel (b) Tata Capital and Tata Chemical (c) Tata Consultancy Service (d) Tata Motors
Ans: A
25. What is the logo of World Wide Fund ?
(a) Tiger (b) The Giant Panda (c) Elephant (d) Black Bear
Ans: B
26. Which year was declared International year of Ecotourism ?
(a) 2001 (b) 2002 (c) 2003 (d) 2004
Ans: B
27. Which term is coined by Hector Ceballos-Lascurain ?
(a) Ecotourism (b) Nature tourism (c) Sustainable tourism (d) Farm tourism
Ans: A
28. ________ guides the development of advertisement and personal sales presentation.
(a) AIEA (b) AIBA (c) AIDA (d) AICA
Ans: C
29. The term "Incentive Tourism" denotes
(a) A travel rewarded with commissions
(b) Travel that has been paid for by a firm as a reward to employees
(c) Travel stimulation by family member
(d) Travel using vouchers to cover spending in route.
Ans: B
30. Who among the followings industrialists is known industrial philanthropist ?
(a) Fredrick Taylor (b) Seebohm Howntree (c) Henry Ford (d) Max Waber
Ans: B
31. Which of the following is not a part of the "open system model" of management ?
(a) Moral (b) Innovation (c) Growth Resource (d) Adaption
Ans: A
32. What is the guiding principle of scientific management ?
(a) Fluid working relationship (b) Freedom of association (c) One best way to do a job (d) Experimentation
Ans: C
33. Frank Gilberth is known for his contribution on
(a) Time and motion studies (b) Working conditions (c) Work as a social sitting (d) Work psychology
Ans: A
34. Which one of the followings is not one of Fayol's 14 principles of management ?
(a) Esprit de Corps (b) Initiative (c) Order (d) Individualism
Ans: D
35. Which one is not a recognised type of business plan ?
(a) Succession (b) Financial (c) Adhoc (d) Budget
Ans: C
36. Which one of the following is not a key management skill in planning ?
(a) Conceptual skill (b) Analytical skill (c) I.T. and Computing skill (d) Communication skill
Ans: C
37. Which one of the followings is associated with Gantt chart ?
(a) Work flow design (b) Work schedule design (c) Work rate design (d) Work out-put design
Ans: B
38. Marketing mix consists of :
1. Place, 2. Price, 3. Promotion, 4. _____ ?
(a) Packaging (b) Product (c) People (d) Process
Ans: B
39. Tourism Industry is known for highly ________ demand.
(a) Stable (b) Passive (c) Unstable (d) None of these
Ans: C
40. What is CRM ?
(a) Customer Retention Management (b) Customer Relaxation Management
(c) Customer Relationship Management (d) None of these
Ans: C
41. Demographic segmentation is done on the basis of
(a) Marketing Research (b) Behavioural Factors (c) Income (d) Study of People
Ans: D
42. Which one is not the part of product mix while conducting marketing of tourism products ?
(a) Image (b) Brand (c) Sponsorship (d) Reputation
Ans: C
43. What appropriate term is used to denote the relation between production and consumption of tourism products ?
(a) No Relation (b) Consumption after production (c) Interrelated (d) Production after consumption
Ans: C
44. Setting a product at lower price is a good marketing tool for the purpose of
(a) Prevention of Competition (b) Revenue (c) Profit Maximisation (d) None of the above
Ans: A
45. Identify one of segments that includes education, family and religion for testing potential consumers.
(a) Political (b) Geographic (c) Demographic (d) None of the above
Ans: C
46. Which of the following two industries play a major role in Tourism Industry ?
(a) Computer and Internet Industry (b) Fashion and Accessory Industry
(c) Hospitality and Travel Industry (d) Furniture and Home Improvement Industry
Ans: C
47. Testing before launching a product is known as
(a) Concept Marketing (b) Acid Test (c) Market Test (d) Test Marketing
Ans: D
48. A hospitability company‟s total visual image and overall appearance is reflected through
(a) Customer value (b) Organizational image (c) Perishability (d) Dress Code
Ans: B
49. Which state of India has registered maximum number of heritage hotel properties ?
(a) Rajasthan (b) Uttar Pradesh (c) Maharashtra (d) Karnataka
Ans: A
50. Motels are ideally located on
(a) Highways (b) Lake side (c) Sea side (d) None of these
Ans: A
(a) Resorts (b) Boutique Hotel (c) Condo Hotel (d) Camp & Park Lodge
Ans: C
2. A hotel that offers accommodation, break fast and drinks without the classical restaurant operation is known as
(a) Downtown Hotel (b) Time Share Hotel (c) Garni Hotel (d) Boutique Hotel
Ans: C
3. Arrange in descending order top four hotel chain of the world in terms of number of rooms in 2017.
(a) Marriott International – Intercontinental Hotels Group (IHM) – Hilton – Wyndham Hotel Group.
(b) Marriott International – Wyndham Hotel Group – Hilton – Intercontinental Hotel Group (IHM).
(c) Marriott International – Hilton-Intercontinental Hotels Group (IHM) – Wyndham Hotel Group.
(d) Hilton – Marriott International – Intercontinental Hotel Group (IHM) – Wyndham Hotel Group.
Ans: C
4. Which year is considered as a benchmark for declaring a heritage property as heritage hotel ?
(a) 1875 (b) 1900 (c) 1925 (d) 1950
Ans: D
5. KOT and BOT stand for what ?
(a) Food and alcoholic drink order ticket (b) Complementary ticket for food and alcoholic drink
(c) Management entitlement ticket to dine in restaurant (d) Food and alcoholic drink stock record
Ans: A
6. National Committee on Tourism was set-up in
(a) 1962 (b) 1976 (c) 1984 (d) 1988
Ans: D
7. Which of the tourist destination is not covered by the “Royal Orient” train ?
(a) Jodhpur (b) Jaipur (c) Chittaurgarh (d) Palitana
Ans: A
8. In how many zones and divisions the Indian Railways is divided ?
(a) 12 and 65 (b) 9 and 60 (c) 16 and 73 (d) 16 and 80
Ans: C
9. The Fairy Queen rail operates its journey from Delhi to Cantonment railway station to which another location ?
(a) Jaipur (b) Udaipur (c) Alwar (d) Chittaurgarh
Ans: C
10. The total number of domestic air travel passengers in India in 2016 were recorded around
(a) 60 million (b) 80 million (c) 100 million (d) 120 million
Ans: C
11. Which was the world‟s busiest cruise port in terms of handling passengers in 2016 ?
(a) Port of Barcelona (b) Port of Miami (c) Port of New York (d) Port of Venice
Ans: B
12. Which of the following is not a Green Field airport ?
(a) Bengaluru International Airport
(b) Indira Gandhi Airport, Delhi
(c) Rajiv Gandhi Airport, Hyderabad
(d) Cochin International Airport
Ans: B
13. What is the limit of carrying free baggage allowance for infants travelling in the Business Class ?
(a) 40 kg (b) 30 kg (c) 20 kg (d) 10 kg
Ans: D
14. Group airfare and ground arrangement charges are normally applicable for how many minimum number of Pax ?
(a) 10 Pax (b) 15 Pax (c) 20 Pax (d) 25 Pax
Ans: A
15. What is the IATA code of Jamshedpur ?
(a) IXB (b) JPR (c) IXW (d) IXZ
Ans: C
16. National Strategy for Promotion of Tourism was set-up in
(a) 1978 (b) 1996 (c) 1986 (d) 1992
Ans: B
17. In how many categories IATA has divided the dangerous goods ?
(a) 7 (b) 9 (c) 11 (d) 13
Ans: B
18. What was the maximum duration of tourist stay in India under e-tourist Visa category authorized by Government of India till 2016 ?
(a) 15 days (b) 30 days (c) 60 days (d) 90 days
Ans: C
19. How many countries have been offered the e-tourist Visa facility by Government of India till 2016 ?
(a) 122 (b) 132 (c) 145 (d) 161
Ans: D
20. During which of the five year plan period “Tourism” was awarded the status of an industry by Government of India ?
(a) 5th Five Year Plan (b) 6th Five Year Plan (c) 7th Five Year Plan (d) 8th Five Year Plan
Ans: C
21. The group of customers to whom the company directs its marketing programme is called
(a) Test Market (b) Marketable People (c) Target Market (d) None of the above
Ans: D
22. Goods and services that are deemed to be environmentally and socially sustainable is known as :
(a) Green Consumerism (b) Green Paradigm (c) Green Traveller (d) Ecotourism
Ans: A
23. What is the name of the nearest town to reach Kanha National Park having road, rail and air connectivity ?
(a) Nagpur (b) Raipur (c) Jabalpur (d) Bilaspur
Ans: C
24. Which of the India‟s Company is jointly worked with IUCN to enhance bio-diversity conservation and management in India in 2016-17?
(a) Tata Power and Tata Steel (b) Tata Capital and Tata Chemical (c) Tata Consultancy Service (d) Tata Motors
Ans: A
25. What is the logo of World Wide Fund ?
(a) Tiger (b) The Giant Panda (c) Elephant (d) Black Bear
Ans: B
26. Which year was declared International year of Ecotourism ?
(a) 2001 (b) 2002 (c) 2003 (d) 2004
Ans: B
27. Which term is coined by Hector Ceballos-Lascurain ?
(a) Ecotourism (b) Nature tourism (c) Sustainable tourism (d) Farm tourism
Ans: A
28. ________ guides the development of advertisement and personal sales presentation.
(a) AIEA (b) AIBA (c) AIDA (d) AICA
Ans: C
29. The term "Incentive Tourism" denotes
(a) A travel rewarded with commissions
(b) Travel that has been paid for by a firm as a reward to employees
(c) Travel stimulation by family member
(d) Travel using vouchers to cover spending in route.
Ans: B
30. Who among the followings industrialists is known industrial philanthropist ?
(a) Fredrick Taylor (b) Seebohm Howntree (c) Henry Ford (d) Max Waber
Ans: B
31. Which of the following is not a part of the "open system model" of management ?
(a) Moral (b) Innovation (c) Growth Resource (d) Adaption
Ans: A
32. What is the guiding principle of scientific management ?
(a) Fluid working relationship (b) Freedom of association (c) One best way to do a job (d) Experimentation
Ans: C
33. Frank Gilberth is known for his contribution on
(a) Time and motion studies (b) Working conditions (c) Work as a social sitting (d) Work psychology
Ans: A
34. Which one of the followings is not one of Fayol's 14 principles of management ?
(a) Esprit de Corps (b) Initiative (c) Order (d) Individualism
Ans: D
35. Which one is not a recognised type of business plan ?
(a) Succession (b) Financial (c) Adhoc (d) Budget
Ans: C
36. Which one of the following is not a key management skill in planning ?
(a) Conceptual skill (b) Analytical skill (c) I.T. and Computing skill (d) Communication skill
Ans: C
37. Which one of the followings is associated with Gantt chart ?
(a) Work flow design (b) Work schedule design (c) Work rate design (d) Work out-put design
Ans: B
38. Marketing mix consists of :
1. Place, 2. Price, 3. Promotion, 4. _____ ?
(a) Packaging (b) Product (c) People (d) Process
Ans: B
39. Tourism Industry is known for highly ________ demand.
(a) Stable (b) Passive (c) Unstable (d) None of these
Ans: C
40. What is CRM ?
(a) Customer Retention Management (b) Customer Relaxation Management
(c) Customer Relationship Management (d) None of these
Ans: C
41. Demographic segmentation is done on the basis of
(a) Marketing Research (b) Behavioural Factors (c) Income (d) Study of People
Ans: D
42. Which one is not the part of product mix while conducting marketing of tourism products ?
(a) Image (b) Brand (c) Sponsorship (d) Reputation
Ans: C
43. What appropriate term is used to denote the relation between production and consumption of tourism products ?
(a) No Relation (b) Consumption after production (c) Interrelated (d) Production after consumption
Ans: C
44. Setting a product at lower price is a good marketing tool for the purpose of
(a) Prevention of Competition (b) Revenue (c) Profit Maximisation (d) None of the above
Ans: A
45. Identify one of segments that includes education, family and religion for testing potential consumers.
(a) Political (b) Geographic (c) Demographic (d) None of the above
Ans: C
46. Which of the following two industries play a major role in Tourism Industry ?
(a) Computer and Internet Industry (b) Fashion and Accessory Industry
(c) Hospitality and Travel Industry (d) Furniture and Home Improvement Industry
Ans: C
47. Testing before launching a product is known as
(a) Concept Marketing (b) Acid Test (c) Market Test (d) Test Marketing
Ans: D
48. A hospitability company‟s total visual image and overall appearance is reflected through
(a) Customer value (b) Organizational image (c) Perishability (d) Dress Code
Ans: B
49. Which state of India has registered maximum number of heritage hotel properties ?
(a) Rajasthan (b) Uttar Pradesh (c) Maharashtra (d) Karnataka
Ans: A
50. Motels are ideally located on
(a) Highways (b) Lake side (c) Sea side (d) None of these
Ans: A
51. Which one of the followings is an upcoming paragliding destination in Kerala ?
(a) Vagamon (b) Munnar (c) Thikadi (d) Parambikulam
Ans: A
52. A tourist who avoids contacts with other tourists and likes to involve himself in adventure activities is known as
(a) Drifter (b) Adventurer (c) Sunlust (d) Diver
Ans: A
53. In terms of altitude from mean sea level, arrange the following peaks in ascending order : (i) Nanda Kot Peak (ii) Nanda Devi Peak (iii) Nanda Khat Peak (iv) Nanda Ghunti Peak
(a) (i), (iii), (iv), (ii)
(b) (iv), (iii), (ii), (i)
(c) (iv), (iii), (i), (ii)
(d) (iv), (i), (iii), (ii)
Ans: C
54. Which one of the following locations is located at the highest altitude of Nanda Raj Jat procession ?
(a) Bedni Bugyal (b) Gairoli Patali (c) Jyurangali (d) Kalwa Vinayak
Ans: C
55. The first successful climbing expedition to Nanda Devi Peak was undertaken by
(a) Maj. Gen. Harold Williams (b) Tenzing Norgay (c) Sergeant Roy Green Wood (d) Shipton Tilman
Ans: D
56. Match the following columns : (A) Uttarkashi (i) Kagbhushandi Tal (B) Chamoli (ii) Amarnath (C) Spiti Valley (iii) Barnala Tal (D) Bal Tal (iv) Chandra Tal
(A) (B) (C) (D)
(a) (iii) (i) (iv) (ii)
(b) (i) (iv) (iii) (ii)
(c) (iii) (ii) (i) (iv)
(d) (iv) (i) (iii) (ii)
Ans: A
57. What is the length of Marina Sea Beach ?
(a) 13 km (b) 17 km (c) 10 km (d) 7 km
Ans: A
58. French Food Festival associated with which state of India ?
(a) Pondicherry / Puducherry (b) Goa (c) Kerala (d) West Bengal
Ans: A
59. With which of the following Mythical King ONAM festival of Kerala is associated ?
(a) Ravana (b) Murugan (c) Mahabali (d) Kuber
Ans: C
60. Which among the followings is the largest church in old Goa ?
(a) Church of St. Francies of Assisi (b) Se‟de Santa Catarina (c) Church of St. Cajetan (d) Church of St. Augustine
Ans: B
61. The first commercial flight between Bombay (Mumbai) and London Heathrow was introduced on
(a) 8th June, 1948 (b) 9th June, 1948 (c) 10th June, 1948 (d) 11th June, 1948
Ans: A
62. Who was the winner of UNWTO travel competition devoted on “Travel, Enjoy, Respect” campaign organised under the banner of international year of Sustainable Tourism Development, 2017 ?
(a) Sofia Panayiotaki (b) Sandra Carvao (c) Katie Diderichs (d) John Tefler
Ans: C
63. On the basis of competitiveness, index in the field of Travel and Tourism, India stands at
(a) 65 position (b) 111 position (c) 29 position (d) 57 position
Ans: A
64. Which of the following country has registered maximum travel and tourism demand during the last one decade ?
(a) China (b) South Africa (c) India (d) Australia
Ans: C
65. Bodhgaya is famous for
(a) Buddha Temple and monasteries (b) Caves (c) Frescoes (d) None of these
Ans: A
66. The world is divided into 24 different time zones at an interval of
(a) 5 deg Longitude (b) 15 deg Latitude (c) 15 deg Longitude (d) 10 deg Latitude
Ans: C
67. Tourism Finance Corporation of India Ltd. was incorporated as a Public Limited Company under The Companies Act, 1956 on
(a) 27th January, 1989 (b) 27th January, 1980 (c) 27th September, 1990 (d) 27th October, 1992
Ans: A
68. “Landing for non-traffic purpose” is quoted under which freedom of air among the five freedoms given to IATA approved international airlines ?
(a) First freedom of air (b) Second freedom of air (c) Third freedom of air (d) Fifth freedom of air
Ans: B
69. A variable that has a temporal occurrence which follows the independent variable and precedes the dependent variable is known as
(a) Extraneous variable (b) Moderating variable (c) Intervening variable (d) Independent variable
Ans: C
70. Simplest and most loosest structured research design which is flexible in its approach and involves qualitative investigation :
(a) Descriptive Research Design (b) Causal Research Design
(c) Conclusive Research Design (d) Exploratory Research Design
Ans: D
71. When the objective is to demonstrate trends and some sort of pattern in the data, the best option available to display such data through :
(a) Pie Graph (b) Bar Graph (c) Histogram (d) Line Chart
Ans: D
72. In India, Diamond Quadrilateral will connect following four major towns :
(a) Delhi, Mumbai, Kolkata, Chennai (b) Delhi, Mumbai, Bengaluru, Chennai
(c) Delhi, Mumbai, Goa, Kolkata (d) Delhi, Mumbai, Kolkata, Guwahati
Ans: A
73. Organisation of large volumes of information into clusters of data based upon user requirement is called
(a) Internal data (b) Data mining (c) External data (d) Published data
Ans: B
74. WATA stands for what ?
(a) World Association of Travel Agencies (b) Williamsburge Area Transit Authority
(c) Winsconsin Agricultural Tourism Association Inc (d) None of the above
Ans: A
75. Kuoni Academy imparting training in travel trade is associated with which travel company ?
(a) Thomas Cook (b) Cox and King Ltd. (c) Murcury (d) Balmer and Lowrie
Ans: C
76. Who was the first Secretary General of UN World Tourism Organisation ?
(a) Antonio Enriquez Savignac (b) Zurab Pololikashvili (c) Rovert Lonati (d) Francesco Frangialli
Ans: C
77. What is the mandate of sustainable tourism ?
(a) Protection of tourist destination interest (b) Protection of tourist interest
(c) Protection of travel trade interest (d) All of the above
Ans: D
78. Which factor will affect the tourism demand in near future ?
(a) Holidays availability (b) Economic prosperity of tourist in tourist generating markets
(c) Demographic change (d) All of the above
Ans: D
79. What was the name of British resident associated with Wild Flower Hall Shimla ?
(a) Lord Irwin (b) Lord Mountbatten (c) Lord Cristopher (d) Lord Kitchener
Ans: D
80. Dilwara Temple of Mount Abu is famous of which nature of art and architecture ?
(a) Jain Sculpture (b) Buddhists Paintings and Architecture (c) Persian Architecture (d) Hindu Architecture
Ans: A
81. Buddhist teachings are based upon
(a) Eight fold path (b) Seven fold path (c) Six fold path (d) Five fold path
Ans: A
82. Arrange the following places chronologically as per the Buddha‟s life cycle :
(i) Kushi Nagar (ii) Sarnath (iii) Lumbini (iv) Bodhgaya
(a) (iii), (iv), (i), (ii)
(b) (iii), (ii), (i), (iv)
(c) (iii), (iv), (ii), (i)
(d) (iii), (ii), (iv), (i)
Ans: C
83. Which of the following is not correct ?
(a) Bardargarh – Madhya Pradesh (b) Ranthambor – Rajasthan
(c) Periyar – Andhra Pradesh (d) Similipal – Odisha
Ans: C
84. Choose the correct statement :
(a) All tourists are visitors. (b) All visitors are tourists.
(c) All travellers are visitors. (d) All travellers are tourists.
Ans: A
85. Tourism Satellite Account is a subset of a nation‟s account that
(a) Measures tourism capacity (b) Measures tourism supply
(c) Measures tourism marketing (d) Measures tourists number
Ans: B
86. When was the National Tourism Action Plan was published by Government of India ?
(a) 1990 (b) 1992 (c) 1997 (d) 1999
Ans: C
87. Which of the following place is not included in the itinerary of “Palace on Wheels” ?
(a) Jaisalmer (b) Jodhpur (c) Bharatpur (d) Bikaner
Ans: D
88. Which of the following is not in itinerary of Buddhist circuit ?
(a) Rajgir (b) Lumbini (c) Sarnath (d) Ahichatra
Ans: D
89. The National Highways Authority of India was operationalised on
(a) February, 1992 (b) February, 1993
(c) February, 1994 (d) February, 1995
Ans: D
(a) Vagamon (b) Munnar (c) Thikadi (d) Parambikulam
Ans: A
52. A tourist who avoids contacts with other tourists and likes to involve himself in adventure activities is known as
(a) Drifter (b) Adventurer (c) Sunlust (d) Diver
Ans: A
53. In terms of altitude from mean sea level, arrange the following peaks in ascending order : (i) Nanda Kot Peak (ii) Nanda Devi Peak (iii) Nanda Khat Peak (iv) Nanda Ghunti Peak
(a) (i), (iii), (iv), (ii)
(b) (iv), (iii), (ii), (i)
(c) (iv), (iii), (i), (ii)
(d) (iv), (i), (iii), (ii)
Ans: C
54. Which one of the following locations is located at the highest altitude of Nanda Raj Jat procession ?
(a) Bedni Bugyal (b) Gairoli Patali (c) Jyurangali (d) Kalwa Vinayak
Ans: C
55. The first successful climbing expedition to Nanda Devi Peak was undertaken by
(a) Maj. Gen. Harold Williams (b) Tenzing Norgay (c) Sergeant Roy Green Wood (d) Shipton Tilman
Ans: D
56. Match the following columns : (A) Uttarkashi (i) Kagbhushandi Tal (B) Chamoli (ii) Amarnath (C) Spiti Valley (iii) Barnala Tal (D) Bal Tal (iv) Chandra Tal
(A) (B) (C) (D)
(a) (iii) (i) (iv) (ii)
(b) (i) (iv) (iii) (ii)
(c) (iii) (ii) (i) (iv)
(d) (iv) (i) (iii) (ii)
Ans: A
57. What is the length of Marina Sea Beach ?
(a) 13 km (b) 17 km (c) 10 km (d) 7 km
Ans: A
58. French Food Festival associated with which state of India ?
(a) Pondicherry / Puducherry (b) Goa (c) Kerala (d) West Bengal
Ans: A
59. With which of the following Mythical King ONAM festival of Kerala is associated ?
(a) Ravana (b) Murugan (c) Mahabali (d) Kuber
Ans: C
60. Which among the followings is the largest church in old Goa ?
(a) Church of St. Francies of Assisi (b) Se‟de Santa Catarina (c) Church of St. Cajetan (d) Church of St. Augustine
Ans: B
61. The first commercial flight between Bombay (Mumbai) and London Heathrow was introduced on
(a) 8th June, 1948 (b) 9th June, 1948 (c) 10th June, 1948 (d) 11th June, 1948
Ans: A
62. Who was the winner of UNWTO travel competition devoted on “Travel, Enjoy, Respect” campaign organised under the banner of international year of Sustainable Tourism Development, 2017 ?
(a) Sofia Panayiotaki (b) Sandra Carvao (c) Katie Diderichs (d) John Tefler
Ans: C
63. On the basis of competitiveness, index in the field of Travel and Tourism, India stands at
(a) 65 position (b) 111 position (c) 29 position (d) 57 position
Ans: A
64. Which of the following country has registered maximum travel and tourism demand during the last one decade ?
(a) China (b) South Africa (c) India (d) Australia
Ans: C
65. Bodhgaya is famous for
(a) Buddha Temple and monasteries (b) Caves (c) Frescoes (d) None of these
Ans: A
66. The world is divided into 24 different time zones at an interval of
(a) 5 deg Longitude (b) 15 deg Latitude (c) 15 deg Longitude (d) 10 deg Latitude
Ans: C
67. Tourism Finance Corporation of India Ltd. was incorporated as a Public Limited Company under The Companies Act, 1956 on
(a) 27th January, 1989 (b) 27th January, 1980 (c) 27th September, 1990 (d) 27th October, 1992
Ans: A
68. “Landing for non-traffic purpose” is quoted under which freedom of air among the five freedoms given to IATA approved international airlines ?
(a) First freedom of air (b) Second freedom of air (c) Third freedom of air (d) Fifth freedom of air
Ans: B
69. A variable that has a temporal occurrence which follows the independent variable and precedes the dependent variable is known as
(a) Extraneous variable (b) Moderating variable (c) Intervening variable (d) Independent variable
Ans: C
70. Simplest and most loosest structured research design which is flexible in its approach and involves qualitative investigation :
(a) Descriptive Research Design (b) Causal Research Design
(c) Conclusive Research Design (d) Exploratory Research Design
Ans: D
71. When the objective is to demonstrate trends and some sort of pattern in the data, the best option available to display such data through :
(a) Pie Graph (b) Bar Graph (c) Histogram (d) Line Chart
Ans: D
72. In India, Diamond Quadrilateral will connect following four major towns :
(a) Delhi, Mumbai, Kolkata, Chennai (b) Delhi, Mumbai, Bengaluru, Chennai
(c) Delhi, Mumbai, Goa, Kolkata (d) Delhi, Mumbai, Kolkata, Guwahati
Ans: A
73. Organisation of large volumes of information into clusters of data based upon user requirement is called
(a) Internal data (b) Data mining (c) External data (d) Published data
Ans: B
74. WATA stands for what ?
(a) World Association of Travel Agencies (b) Williamsburge Area Transit Authority
(c) Winsconsin Agricultural Tourism Association Inc (d) None of the above
Ans: A
75. Kuoni Academy imparting training in travel trade is associated with which travel company ?
(a) Thomas Cook (b) Cox and King Ltd. (c) Murcury (d) Balmer and Lowrie
Ans: C
76. Who was the first Secretary General of UN World Tourism Organisation ?
(a) Antonio Enriquez Savignac (b) Zurab Pololikashvili (c) Rovert Lonati (d) Francesco Frangialli
Ans: C
77. What is the mandate of sustainable tourism ?
(a) Protection of tourist destination interest (b) Protection of tourist interest
(c) Protection of travel trade interest (d) All of the above
Ans: D
78. Which factor will affect the tourism demand in near future ?
(a) Holidays availability (b) Economic prosperity of tourist in tourist generating markets
(c) Demographic change (d) All of the above
Ans: D
79. What was the name of British resident associated with Wild Flower Hall Shimla ?
(a) Lord Irwin (b) Lord Mountbatten (c) Lord Cristopher (d) Lord Kitchener
Ans: D
80. Dilwara Temple of Mount Abu is famous of which nature of art and architecture ?
(a) Jain Sculpture (b) Buddhists Paintings and Architecture (c) Persian Architecture (d) Hindu Architecture
Ans: A
81. Buddhist teachings are based upon
(a) Eight fold path (b) Seven fold path (c) Six fold path (d) Five fold path
Ans: A
82. Arrange the following places chronologically as per the Buddha‟s life cycle :
(i) Kushi Nagar (ii) Sarnath (iii) Lumbini (iv) Bodhgaya
(a) (iii), (iv), (i), (ii)
(b) (iii), (ii), (i), (iv)
(c) (iii), (iv), (ii), (i)
(d) (iii), (ii), (iv), (i)
Ans: C
83. Which of the following is not correct ?
(a) Bardargarh – Madhya Pradesh (b) Ranthambor – Rajasthan
(c) Periyar – Andhra Pradesh (d) Similipal – Odisha
Ans: C
84. Choose the correct statement :
(a) All tourists are visitors. (b) All visitors are tourists.
(c) All travellers are visitors. (d) All travellers are tourists.
Ans: A
85. Tourism Satellite Account is a subset of a nation‟s account that
(a) Measures tourism capacity (b) Measures tourism supply
(c) Measures tourism marketing (d) Measures tourists number
Ans: B
86. When was the National Tourism Action Plan was published by Government of India ?
(a) 1990 (b) 1992 (c) 1997 (d) 1999
Ans: C
87. Which of the following place is not included in the itinerary of “Palace on Wheels” ?
(a) Jaisalmer (b) Jodhpur (c) Bharatpur (d) Bikaner
Ans: D
88. Which of the following is not in itinerary of Buddhist circuit ?
(a) Rajgir (b) Lumbini (c) Sarnath (d) Ahichatra
Ans: D
89. The National Highways Authority of India was operationalised on
(a) February, 1992 (b) February, 1993
(c) February, 1994 (d) February, 1995
Ans: D
90. Which amongst the following is not a waterbird sanctuary ?
(A) Nal Sarovar near Ahmedabad (B) Point Callimere in Tamil Nadu (C) Bharatpur in Rajasthan (D) Karnala near Mumbai
Ans: D
91. Which city in India is famous for the Dussehra Festival ?
(A) Mumbai (B) Chennai (C) Mysore (D) New Delhi
Ans: C
92. This consists of two lists of the gardens and their locations. The candidate has to match an item in one list with an item in the other : List-I List-II (Garden) (Location)
(i) Jubilee Park (1) Chandigarh
(ii) Shalimar Bagh (2) Kodaikanal
(iii) Bryant Park (3) Jamshedpur
(iv) Rock Garden (4) Srinagar
Code : (i) (ii) (iii) (iv)
(A) (2) (3) (4) (1)
(B) (4) (1) (2) (3)
(C) (3) (4) (2) (1)
(D) (1) (2) (3) (4)
Ans: C
93. Assertion (A) : Outbound Tourism is double than inbound tourism in India.
Reason (R) : The competitive pricing strategies of tour operators make the foreign tours attractive and affordable.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: B
94. This consists of two lists of the Milestones and the development of Tourism. The candidate has to match an item in one list with an item in the other
List-I List-II (Milestones) (Development of Tourism)
(i) A.D. 1275 (1) Grand tour era made travel a status symbol for wealthy individuals seeking to experience cultures of the civilized world.
(ii) 14th to 16th centuries (2) Marco Polo’s travels throughout the far East began to heighten interest in travel and trade
(iii) A.D. 1613 to 1785 (3) Industrial revolution gives rise to technological advances making travel and trade more efficient
(iv) 18th to 19th centuries (4) Trade routes developed as commercial activities grow and merchants ventured into new territories
Code : (i) (ii) (iii) (iv)
(A) (3) (1) (2) (4)
(B) (1) (3) (2) (4)
(C) (2) (4) (1) (3)
(D) (4) (3) (1) (2)
Ans: C
95. Which one of the following statement is correct ?
(A) Namakarana is a simple ritual for naming the child
(B) Upanayana is a ceremony of the first tonsure to the child.
(C) Chaula is the thread-giving ceremoney to the child.
(D) Annaprasana is the ceremony to uphold vows.
Ans: A
96. This consists of two lists of names of Sanctuaries and States, the candidate has to match an item in List – I with an item in the other. List-I List-II (Name of Sanctuary) (Name of State)
(i) Radhanagari (1) Maharashtra
(ii) Jaladpara (2) Assam
(iii) Betla (3) Jharkhand
(iv) Manas (4) West Bengal
Code : (i) (ii) (iii) (iv)
(A) (1) (4) (3) (2)
(B) (4) (2) (1) (3)
(C) (3) (2) (1) (4)
(D) (4) (1) (3) (2)
Ans: A
97. Arrange the following monuments in order in which they appeared. Use the code given below :
I. Charminar II. Agra Fort III St George Fort IV. Golden Temple
Codes :
(A) IV, III, II, I
(B) II, I, III, IV
(C) III, IV, I, II
(D) I, II, III, IV
Ans: B
98. Which one of the following statement is not correct ?
(A) The temple of Mahadeo is situated in Kashmir
(B) The Jwala Devi temple is in Himachal Pradesh
(C) The Chitrakut temple is in Madhya Pradesh
(D) The Rameshvara temple is on an island between India and Sri Lanka.
99. Which one of the following statement is correct ?
(A) Ganesh Chaturthi is a very popular festival in Andhra Pradesh
(B) Durga Puja is specially celebrated in Tamil Nadu
(C) Onam is the biggest festival of Kerala.
(D) Pongal festival is celebrated in Karnataka.
Ans: C
100. Calculate the flying time if a flight leaves Chennai (+05.30 hrs) at 8.55 hrs on Monday and arrives Hong Kong (+08.00 hrs) at 16.55 hrs on Monday.
(A) 5.30 hrs
(B) 4.30 hrs
(C) 6.30 hrs
(D) 7.30 hrs
Ans: A
(A) Nal Sarovar near Ahmedabad (B) Point Callimere in Tamil Nadu (C) Bharatpur in Rajasthan (D) Karnala near Mumbai
Ans: D
91. Which city in India is famous for the Dussehra Festival ?
(A) Mumbai (B) Chennai (C) Mysore (D) New Delhi
Ans: C
92. This consists of two lists of the gardens and their locations. The candidate has to match an item in one list with an item in the other : List-I List-II (Garden) (Location)
(i) Jubilee Park (1) Chandigarh
(ii) Shalimar Bagh (2) Kodaikanal
(iii) Bryant Park (3) Jamshedpur
(iv) Rock Garden (4) Srinagar
Code : (i) (ii) (iii) (iv)
(A) (2) (3) (4) (1)
(B) (4) (1) (2) (3)
(C) (3) (4) (2) (1)
(D) (1) (2) (3) (4)
Ans: C
93. Assertion (A) : Outbound Tourism is double than inbound tourism in India.
Reason (R) : The competitive pricing strategies of tour operators make the foreign tours attractive and affordable.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: B
94. This consists of two lists of the Milestones and the development of Tourism. The candidate has to match an item in one list with an item in the other
List-I List-II (Milestones) (Development of Tourism)
(i) A.D. 1275 (1) Grand tour era made travel a status symbol for wealthy individuals seeking to experience cultures of the civilized world.
(ii) 14th to 16th centuries (2) Marco Polo’s travels throughout the far East began to heighten interest in travel and trade
(iii) A.D. 1613 to 1785 (3) Industrial revolution gives rise to technological advances making travel and trade more efficient
(iv) 18th to 19th centuries (4) Trade routes developed as commercial activities grow and merchants ventured into new territories
Code : (i) (ii) (iii) (iv)
(A) (3) (1) (2) (4)
(B) (1) (3) (2) (4)
(C) (2) (4) (1) (3)
(D) (4) (3) (1) (2)
Ans: C
95. Which one of the following statement is correct ?
(A) Namakarana is a simple ritual for naming the child
(B) Upanayana is a ceremony of the first tonsure to the child.
(C) Chaula is the thread-giving ceremoney to the child.
(D) Annaprasana is the ceremony to uphold vows.
Ans: A
96. This consists of two lists of names of Sanctuaries and States, the candidate has to match an item in List – I with an item in the other. List-I List-II (Name of Sanctuary) (Name of State)
(i) Radhanagari (1) Maharashtra
(ii) Jaladpara (2) Assam
(iii) Betla (3) Jharkhand
(iv) Manas (4) West Bengal
Code : (i) (ii) (iii) (iv)
(A) (1) (4) (3) (2)
(B) (4) (2) (1) (3)
(C) (3) (2) (1) (4)
(D) (4) (1) (3) (2)
Ans: A
97. Arrange the following monuments in order in which they appeared. Use the code given below :
I. Charminar II. Agra Fort III St George Fort IV. Golden Temple
Codes :
(A) IV, III, II, I
(B) II, I, III, IV
(C) III, IV, I, II
(D) I, II, III, IV
Ans: B
98. Which one of the following statement is not correct ?
(A) The temple of Mahadeo is situated in Kashmir
(B) The Jwala Devi temple is in Himachal Pradesh
(C) The Chitrakut temple is in Madhya Pradesh
(D) The Rameshvara temple is on an island between India and Sri Lanka.
99. Which one of the following statement is correct ?
(A) Ganesh Chaturthi is a very popular festival in Andhra Pradesh
(B) Durga Puja is specially celebrated in Tamil Nadu
(C) Onam is the biggest festival of Kerala.
(D) Pongal festival is celebrated in Karnataka.
Ans: C
100. Calculate the flying time if a flight leaves Chennai (+05.30 hrs) at 8.55 hrs on Monday and arrives Hong Kong (+08.00 hrs) at 16.55 hrs on Monday.
(A) 5.30 hrs
(B) 4.30 hrs
(C) 6.30 hrs
(D) 7.30 hrs
Ans: A