TOURISM ADMINISTRATION AND MANAGEMENT- PAGE 4
TOURISM ADMINISTRATION AND MANAGEMENT MCQs
1. Assertion (A) : The interaction between tourists and the host community can be one of the factors that may affect a community.
Reason (R) : As the tourists may not be sensitive to local customs, tradition and standards.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
2. Assertion (A) : The bed-and-breakfast (B & B) concept began where a family would open their home to traveller.
Reason (R) : The successful B & B operators are those providing guests with same positive experience again and again.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
3. Assertion (A) : The desire to learn from and experience other cultures heightened awareness of the educational benefits to be gained from travel which led to the Grand Tour era.
Reason (R) : Reports of Marco Polo’s travels and adventures continued to heighten interest in travel and trade.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: B
4. This consists of two lists of the milestones and the development of tourism. The candidate has to match an item in one list with an item in the other.
List – I List – II (Milestones) (Development of Tourism)
a. 1760 BC to 1027 BC 1. Shang dynasties established trade routes to distant locations through out the far east.
b. 1100 BC to 800 BC 2. Greeks developed common language, currency and travel services resulting in the emerge of city states which became destinations.
c. 900 BC to 200 BC 3. Phoenicians developed large sailing fleets for trade and travel throughout their empire.
d. 500 BC to AD 300 4. Romans improved roads, legal system, and inns to further travel for commerce, adventure and pleasure.
Codes : a b c d
(A) 1 2 3 4
(B) 4 3 2 1
(C) 1 3 2 4
(D) 2 4 3 1
Ans: C
5. Assertion (A) : The level of tourism interest and activity in a specific area often depends on a combination of both physical and human geography that come together, making certain locations more attractive than others.
Reason (R) : Climate also influences the level and type of tourism activity.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: B
Reason (R) : As the tourists may not be sensitive to local customs, tradition and standards.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
2. Assertion (A) : The bed-and-breakfast (B & B) concept began where a family would open their home to traveller.
Reason (R) : The successful B & B operators are those providing guests with same positive experience again and again.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
3. Assertion (A) : The desire to learn from and experience other cultures heightened awareness of the educational benefits to be gained from travel which led to the Grand Tour era.
Reason (R) : Reports of Marco Polo’s travels and adventures continued to heighten interest in travel and trade.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: B
4. This consists of two lists of the milestones and the development of tourism. The candidate has to match an item in one list with an item in the other.
List – I List – II (Milestones) (Development of Tourism)
a. 1760 BC to 1027 BC 1. Shang dynasties established trade routes to distant locations through out the far east.
b. 1100 BC to 800 BC 2. Greeks developed common language, currency and travel services resulting in the emerge of city states which became destinations.
c. 900 BC to 200 BC 3. Phoenicians developed large sailing fleets for trade and travel throughout their empire.
d. 500 BC to AD 300 4. Romans improved roads, legal system, and inns to further travel for commerce, adventure and pleasure.
Codes : a b c d
(A) 1 2 3 4
(B) 4 3 2 1
(C) 1 3 2 4
(D) 2 4 3 1
Ans: C
5. Assertion (A) : The level of tourism interest and activity in a specific area often depends on a combination of both physical and human geography that come together, making certain locations more attractive than others.
Reason (R) : Climate also influences the level and type of tourism activity.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: B
6. Which place was the venue of 10th “Pravasi Bhartiya Sammelan” (Nonresident Indian Conclave) ?
(A) Jaipur (B) Hyderabad (C) Delhi (D) Bangalore
Ans: A
7. Which is not a Jain Pilgrimage Centre ?
(A) Palitana (B) Pavapuri (C) Parsvanath (D) Panchmarhi
Ans: D
8. Which is not a skiing resort ?
(A) Shimla (B) Auli (C) Manali (D) Gulmarg
Ans: A
9. Which pass lies enroute to Leh ?
(A) Shipki la (B) Nathu la (C) Zozila (D) Bom di la
Ans: C
10. Identify the balloonist who made world record of 69,000 ft ascend ?
(A) Steve Fossett (B) Bran Johnson (C) Amundson (D) Vijaypat Singhania
Ans: D
11. Which year was celebrated as centenary year of Indian Civil Aviation ?
(A) 2009 (B) 2010 (C) 2011 (D) 2012
Ans: C
12. Assertion (A) : Air India is facing a huge loss of ` 64,000 crores.
Reason (R) : It has a very large number of employees.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
13. Assertion (A) : Daylight saving time is advancement of standard time by one hour.
Reason (R) : All countries located in high latitudes follow daylight saving time concept.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: C
14. Which year is considered as a benchmark for declaring a property as heritage hotel ?
(A) Before 1850
(B) 1850
(C) 1900
(D) 1950
Ans: D
15. On January 14, 2012 which Luxury cruise liner met with an accident near Isola de Gilio (Italy) ?
(A) Italinho Concordia
(B) Costa Concordia
(C) Galilio Romanco
(D) Francici Giovani
Ans: B
16. Which national is not given “Visa-onarrival” in India ?
(A) Singapore (B) New Zealand (C) Japan (D) Thailand
Ans: D
17. Service scapes refers to
(A) Natural beauty (B) Physical beauty (C) Sense of place (D) Quality gap
Ans: B
18. To distinguish between a tourist and an excursionist what should be the duration of tour ?
(A) 12 hours (B) 18 hours (C) 24 hours (D) 36 hours
Ans: C
19. In Tourism Multiplier, which of the following is not considered as ‘tourist spending’ ?
(A) Direct spending (B) Indirect spending (C) Induced spending (D) Demonstrative spending
Ans: D
20. A system of calculating international fares based on the maximum permitted mileage between two points
(A) Mileage control (B) Mileage method (C) Maximum permitted mileage (D) Fare construction
Ans: B
21. In an itinerary, the destination point used to determine the round trip fare or maximum permitted mileage
(A) Turn around point (B) Railing (C) Connecting point (D) Embarkation point
Ans: A
22. A measurement of revenues required by a hotel over a fixed time period after operating expenses and taxes are deducted is known as (A) Average room rate (B) Cash flow
(C) Revenue (D) Income
Ans: B
23. This consists of two lists of “types of journey and itinerary”. The candidate has to match an item in one list with an item in the other.
List – I List – II
i. One way 1. DEL - LON – NYC - TYO – DEL I
i. Round the World 2. DEL - LON – NYC – CCU
iii. Open jaw 3. SXR - DEL- MAA
iv. Circular trip 4. BOM – DXB- PAR - BOM
Codes : i ii iii iv
(A) 3 1 2 4
(B) 2 3 1 4
(C) 3 2 1 4
(D) 1 2 3 4
Ans: A
24. “DND” is a sign to indicate
(A) Do Not Disturb (B) Door to Door (C) Double Income No Kids (D) Do and Done
Ans: A
25. The first Oberoi hotel is located at
(A) Kolkata (B) Mumbai (C) Shimla (D) Nainital
Ans: C
26. This consists of two lists of names of cuisines and the region connected, the candidate has to match an item in one list with an item in the other :
List – I (Cuisines)
List – II (Regions)
i. Chettinadu 1. Karnataka
ii. Udupi 2. Karaikudi
iii. Moppila 3. Malabar
iv. Awadh 4. Lucknow
Codes :
i ii iii iv
(A) 1 2 3 4
(B) 3 4 2 1
(C) 2 1 3 4
(D) 4 3 1 2
Ans: C
27. During which plan period “Tourism” was awarded the status of an Industry ?
(A) 5th Five Year Plan (B) 6th Five Year Plan (C) 7th Five Year Plan (D) 8th Five Year Plan
Ans: C
28. In which year the Government of India introduced National Action Plan ?
(A) 1982 (B) 1988
(C) 1992 (D) 2002
Ans: C
29. Who is the first Director General of Tourism ?
(A) Somnath Chibb
(B) M.P. Bezbaruah
(C) S.K. Mishra
(D) L.K. Jha
Ans: A
30. Marketing is a process of
(A) Transactional exchange (B) Relational exchange (C) Circulatory exchange (D) All of the above
Ans: D
31. The uncontrolled factors with immediate effect on business are called
(A) Actors (B) Environs (C) Mixes (D) Variables
Ans: A
32. Which destination is not covered by the “Maharaja Express” ?
(A) Gaya (B) Varanasi (C) Allahabad (D) Khajuraho
Ans: C
33. Which State/Union Territory has the largest number of wild life sanctuaries ?
(A) Madhya Pradesh (B) Andaman and Nicobar Islands (C) Karnataka (D) Assam
Ans: B
34. Where is the highest Golf Course in the world located ?
(A) Darjeeling (B) Gulmarg (C) Almora (D) Nainital
Ans: B
35. Two additional variables to explain service marketing along with product marketing are
(A) Physical evidence and process (B) Placement and packaging (C) Place and Publicity (D) Partnership and Positioning
Ans: A
36. “Promotion Mix” includes
(A) Advertising
(B) Sales Promotion
(C) Direct Marketing
(D) All of the above
Ans: D
37. The leverage associated with investment activities is referred to
(A) Operating leverage
(B) Financial leverage
(C) Combined leverage
(D) None of the aboveAZ
39. What is the ratio of FDI in the Accommodation sector in India ?
(A) 49 % (B) 51 %
(C) 71 % (D) 100 %
Ans: D
40. Which of the following is India’s first Submarine Museum ?
(A) INS Kursura
(B) INS Vikrant
(C) Sagar Kanya
(D) INS Virat
Ans: A
41. ‘OPERA’ is a
(A) Travel company (B) Software used for reservation of hotel rooms
(C) Airline charter company (D) Franchise hotel chain
Ans: B
42. Gandhara Art is the outcome of
(A) Gracco – Roman technique (B) Gracco – Bactrian technique
(C) Gracco – Persian technique (D) Gracco – Indian technique
Ans: D
43. The restaurant service orders are taken by
(A) Captain (B) Steward (C) Busboy (D) Waiter
Ans: A
44. In which Indian city, the “Fort William” is located ?
(A) Chennai (B) Kolkata (C) Bangalore (D) Mangalore
Ans: B
45. Which is not the randomized sampling method ?
(A) Snowball sampling (B) Stratified sampling (C) Cluster sampling (D) Systematic sampling
Ans: A
46. Qualitative research is based on questions that are based on one of the following :
(A) Likert scale (B) Staple scale (C) Semantic scale (D) Unstructured
Ans: D
47. This consists of two lists of cities and airline codes. The candidate has to match an item in one list with an item in the other :
List – I List – II
i. Bagdogra 1. BHJ
ii. Bhuj 2. IXR
iii. Ranchi 3. BDQ
iv. Vadodara 4. IXB
Codes :
i ii iii iv
(A) 4 1 2 3
(B) 4 2 3 1
(C) 3 4 2 1
(D) 1 2 3 4
Ans: A
48. Where is the Leonardo Da Vinci Airport ?
(A) Rome (B) Paris
(C) Lisbon (D) Madrid
Ans: A
49. What is sagarmatha ?
(A) National Park
(B) Brahmaputra river
(C) Mount Everest
(D) An Island
Ans: C
50. What is the IATA code of Port Blair ?
(A) IX B (B) PBR
(C) IX Z (D) PRT
Ans: C
(A) Jaipur (B) Hyderabad (C) Delhi (D) Bangalore
Ans: A
7. Which is not a Jain Pilgrimage Centre ?
(A) Palitana (B) Pavapuri (C) Parsvanath (D) Panchmarhi
Ans: D
8. Which is not a skiing resort ?
(A) Shimla (B) Auli (C) Manali (D) Gulmarg
Ans: A
9. Which pass lies enroute to Leh ?
(A) Shipki la (B) Nathu la (C) Zozila (D) Bom di la
Ans: C
10. Identify the balloonist who made world record of 69,000 ft ascend ?
(A) Steve Fossett (B) Bran Johnson (C) Amundson (D) Vijaypat Singhania
Ans: D
11. Which year was celebrated as centenary year of Indian Civil Aviation ?
(A) 2009 (B) 2010 (C) 2011 (D) 2012
Ans: C
12. Assertion (A) : Air India is facing a huge loss of ` 64,000 crores.
Reason (R) : It has a very large number of employees.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
13. Assertion (A) : Daylight saving time is advancement of standard time by one hour.
Reason (R) : All countries located in high latitudes follow daylight saving time concept.
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: C
14. Which year is considered as a benchmark for declaring a property as heritage hotel ?
(A) Before 1850
(B) 1850
(C) 1900
(D) 1950
Ans: D
15. On January 14, 2012 which Luxury cruise liner met with an accident near Isola de Gilio (Italy) ?
(A) Italinho Concordia
(B) Costa Concordia
(C) Galilio Romanco
(D) Francici Giovani
Ans: B
16. Which national is not given “Visa-onarrival” in India ?
(A) Singapore (B) New Zealand (C) Japan (D) Thailand
Ans: D
17. Service scapes refers to
(A) Natural beauty (B) Physical beauty (C) Sense of place (D) Quality gap
Ans: B
18. To distinguish between a tourist and an excursionist what should be the duration of tour ?
(A) 12 hours (B) 18 hours (C) 24 hours (D) 36 hours
Ans: C
19. In Tourism Multiplier, which of the following is not considered as ‘tourist spending’ ?
(A) Direct spending (B) Indirect spending (C) Induced spending (D) Demonstrative spending
Ans: D
20. A system of calculating international fares based on the maximum permitted mileage between two points
(A) Mileage control (B) Mileage method (C) Maximum permitted mileage (D) Fare construction
Ans: B
21. In an itinerary, the destination point used to determine the round trip fare or maximum permitted mileage
(A) Turn around point (B) Railing (C) Connecting point (D) Embarkation point
Ans: A
22. A measurement of revenues required by a hotel over a fixed time period after operating expenses and taxes are deducted is known as (A) Average room rate (B) Cash flow
(C) Revenue (D) Income
Ans: B
23. This consists of two lists of “types of journey and itinerary”. The candidate has to match an item in one list with an item in the other.
List – I List – II
i. One way 1. DEL - LON – NYC - TYO – DEL I
i. Round the World 2. DEL - LON – NYC – CCU
iii. Open jaw 3. SXR - DEL- MAA
iv. Circular trip 4. BOM – DXB- PAR - BOM
Codes : i ii iii iv
(A) 3 1 2 4
(B) 2 3 1 4
(C) 3 2 1 4
(D) 1 2 3 4
Ans: A
24. “DND” is a sign to indicate
(A) Do Not Disturb (B) Door to Door (C) Double Income No Kids (D) Do and Done
Ans: A
25. The first Oberoi hotel is located at
(A) Kolkata (B) Mumbai (C) Shimla (D) Nainital
Ans: C
26. This consists of two lists of names of cuisines and the region connected, the candidate has to match an item in one list with an item in the other :
List – I (Cuisines)
List – II (Regions)
i. Chettinadu 1. Karnataka
ii. Udupi 2. Karaikudi
iii. Moppila 3. Malabar
iv. Awadh 4. Lucknow
Codes :
i ii iii iv
(A) 1 2 3 4
(B) 3 4 2 1
(C) 2 1 3 4
(D) 4 3 1 2
Ans: C
27. During which plan period “Tourism” was awarded the status of an Industry ?
(A) 5th Five Year Plan (B) 6th Five Year Plan (C) 7th Five Year Plan (D) 8th Five Year Plan
Ans: C
28. In which year the Government of India introduced National Action Plan ?
(A) 1982 (B) 1988
(C) 1992 (D) 2002
Ans: C
29. Who is the first Director General of Tourism ?
(A) Somnath Chibb
(B) M.P. Bezbaruah
(C) S.K. Mishra
(D) L.K. Jha
Ans: A
30. Marketing is a process of
(A) Transactional exchange (B) Relational exchange (C) Circulatory exchange (D) All of the above
Ans: D
31. The uncontrolled factors with immediate effect on business are called
(A) Actors (B) Environs (C) Mixes (D) Variables
Ans: A
32. Which destination is not covered by the “Maharaja Express” ?
(A) Gaya (B) Varanasi (C) Allahabad (D) Khajuraho
Ans: C
33. Which State/Union Territory has the largest number of wild life sanctuaries ?
(A) Madhya Pradesh (B) Andaman and Nicobar Islands (C) Karnataka (D) Assam
Ans: B
34. Where is the highest Golf Course in the world located ?
(A) Darjeeling (B) Gulmarg (C) Almora (D) Nainital
Ans: B
35. Two additional variables to explain service marketing along with product marketing are
(A) Physical evidence and process (B) Placement and packaging (C) Place and Publicity (D) Partnership and Positioning
Ans: A
36. “Promotion Mix” includes
(A) Advertising
(B) Sales Promotion
(C) Direct Marketing
(D) All of the above
Ans: D
37. The leverage associated with investment activities is referred to
(A) Operating leverage
(B) Financial leverage
(C) Combined leverage
(D) None of the aboveAZ
39. What is the ratio of FDI in the Accommodation sector in India ?
(A) 49 % (B) 51 %
(C) 71 % (D) 100 %
Ans: D
40. Which of the following is India’s first Submarine Museum ?
(A) INS Kursura
(B) INS Vikrant
(C) Sagar Kanya
(D) INS Virat
Ans: A
41. ‘OPERA’ is a
(A) Travel company (B) Software used for reservation of hotel rooms
(C) Airline charter company (D) Franchise hotel chain
Ans: B
42. Gandhara Art is the outcome of
(A) Gracco – Roman technique (B) Gracco – Bactrian technique
(C) Gracco – Persian technique (D) Gracco – Indian technique
Ans: D
43. The restaurant service orders are taken by
(A) Captain (B) Steward (C) Busboy (D) Waiter
Ans: A
44. In which Indian city, the “Fort William” is located ?
(A) Chennai (B) Kolkata (C) Bangalore (D) Mangalore
Ans: B
45. Which is not the randomized sampling method ?
(A) Snowball sampling (B) Stratified sampling (C) Cluster sampling (D) Systematic sampling
Ans: A
46. Qualitative research is based on questions that are based on one of the following :
(A) Likert scale (B) Staple scale (C) Semantic scale (D) Unstructured
Ans: D
47. This consists of two lists of cities and airline codes. The candidate has to match an item in one list with an item in the other :
List – I List – II
i. Bagdogra 1. BHJ
ii. Bhuj 2. IXR
iii. Ranchi 3. BDQ
iv. Vadodara 4. IXB
Codes :
i ii iii iv
(A) 4 1 2 3
(B) 4 2 3 1
(C) 3 4 2 1
(D) 1 2 3 4
Ans: A
48. Where is the Leonardo Da Vinci Airport ?
(A) Rome (B) Paris
(C) Lisbon (D) Madrid
Ans: A
49. What is sagarmatha ?
(A) National Park
(B) Brahmaputra river
(C) Mount Everest
(D) An Island
Ans: C
50. What is the IATA code of Port Blair ?
(A) IX B (B) PBR
(C) IX Z (D) PRT
Ans: C
51. Which are the world heritage sites ?
(a) Sanchi Stupa
(b) Hampi monuments
(c) Brihadhishwara temple
(d) Golconda Fort
(A) (a), (b), (c) are correct.
(B) (a), (b) are correct.
(C) None are correct.
(D) All are correct.
Ans: A
52. Khajuraho dance festival is organised every year in the
(A) First week of November
(B) First week of December
(C) First week of January
(D) First week of February
Ans: D
53. Match List-I with List-II :
List-I (Book Names)
List-II (Authors)
i. Job attitudes 1. Fedrick Heizberg
ii. Wealth of nations 2. Douglas McGregor
iii. The practice of management 3. Adam Smith
iv. Human side of management 4. Peter Drucker
Codes : i ii iii iv
(A) 1 3 4 2 (B) 3 1 2 4
(C) 3 4 1 2 (D) 4 1 2 3
Ans: A
54. According to the UNWTO, which country rank’s first in the International Tour Receipts (US $ billion) 2012 ?
(A) France (B) United States (C) Spain (D) China
Ans: B
55. We have four countries, identify the correct order (descending) of their rank in terms of International Tourism Receipts (US $ billion) 2012.
(A) France, United States, Spain, China (B) United States, Spain, France, China
(C) Spain, United States, China, France (D) China, United States, Spain, France
Ans: B
56. Assertion (A) : India’s rank in the International Tourism Receipts (US $ Billion) 2012 remains same at number sixteen for the year 2011 and 2012 with an insignificant change in the receipts.
Reason (R) : In the changing global scenario India needs to revise its National Tourism Policy of 2002.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: B
57. The ‘bottom up’ approach is adopted in all countries to ensure timely implementation of tourism policy, it involves the
(A) Initiation of government officials (B) Political representatives
(C) Various agencies connected with tourism (D) Initiation by the local people
Ans: D
58. Assertion (A) : The advance impacts of tourism on the coastal environment and communities have recently become a matter of great concern.
Reason (R) : Hotel discharge their waste into an open sewer that runs parallel to the beaches.
Codes : (A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true but (R) is not the correct explanation.
(C) (A) is true and (R) is false.
(D) (A) is false and (R) is true.
Ans: A
59. Assertion (A) : Some governments formulate a tourism policy to guide the development of a sustainable tourism industry in its jurisdiction.
Reason (R) : The tourism industry is guided by the contemporary global trends and not by tourism policies framed by the governments.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: D
60. We have phases in the tourism policy and planning process, identify the correct sequence of the phases.
(A) Analytical phase, Definitional phase, operational phase, implementation phase
(B) Analytical phase, definitional phase, implementation phase, operational phase
(C) Definitional phase, analytical phase, operational phase, implementation phase
(D) Definitional phase, operational phase, implementation phase, analytical phase
Ans: C
61. In which ancient text, we find mention about the regulations for foreign travelers ?
(A) Kadambari (B) Arthashastra (C) Kalpasutra (D) Malati madhava
Ans: B
62. In Indian medieval times, there was consciousness of preserving heritage buildings, when Qutub Minar was damaged by natural calamity lightning, a descendant of Sultan Iltutmish who built the Qutub Minor got it repaired. Indicate the name of the sultan who repaired the damaged Minar ?
(A) Jalaluddin Khalji (B) Mohd-Bin-Tughluq (C) Firuz Tughlaq (D) Bahlol Lodi
Ans: C
63. Which of these statements best describes a computer based information system ?
(A) It consists of the data or information that people put into the system.
(B) It consists of the people, procedures and technology, a company uses to collect, transform and distribute data and information.
(C) It consists of the hardware and the software which the company has acquired.
(D) It consists of the people and procedures who interact with the system.
Ans: B
64. A Manager’s posture during a communication with a colleague is an example of which aspect of the communication process ?
(A) Decoding (B) Informal channel (C) The grapevine (D) Non verbal behaviour
Ans: D
65. An established set of decisions to deal with specific activities which recur frequently within the organization is known as :
(A) Standing plan (B) Strategic plan (C) Single use plan (D) Operational plan
Ans: A
66. The number of subordinates who report directly to a manager is called that manager’s
(A) formal authority (B) informal organization structure
(C) work team (D) span of control
Ans: D
67. Two assets are said to be perfectly negatively correlated only when
(A) correlation of their returns is zero (B) correlation of their returns is one
(C) correlation of their returns is negative one (D) correlation of their returns is above one
Ans: C
68. IPO is
(A) First issue of equity share by an unlisted company (B) First issue of equity share by a listed company
(C) First issue of equity share by listed as well as unlisted company (D) Anytime issue of equity share by a listed company
Ans: A
69. The overall capitalization rate and the cost of debt remain constant for all degrees of leverage. This is pronounced by
(A) Traditional approach (B) Net income approach (C) Net operating income approach (D) Viability approach
Ans: C
70. Constant payment ratio dividend policy refers to
(A) The percentage of earning paid out each year to the shareholders is fixed (B) The concept of a fixed rupee dividend in each period
(C) The regular earnings as low as possible (D) Additional dividend when earnings are higher than normal in a given period
Ans: A
Read the passage below and answer the questions that follow, based on the understanding of the passage.
Answer the questions (71-75)
Hundreds of old temples, monuments, buildings have been restored in India since the creation of archaeological survey of India. These priceless and finest archaeological remains have been enlisted as heritage sites, taking the cultural significance into consideration. The INTACH (Indian National Trust for Art, Culture and Heritage) is a non-governmental organization undertaking several restoration measures to preserve these heritage sites for the future generations. One of the objectives of conserving is to allow tourists/visitors to learn, appreciate and enjoy the glorious historical & archaeological remains. Some of the popular heritage sites in India have also been enlisted as UNESCO world heritage sites. However the foot falls of visitors to these preserved monuments across India have increased so much that the authorities have no choice but to regulate the entry of visitors. For example Taj Mahal at Agra is a direct victim of tourist foot falls in a single day. Many research studies have been undertaken to find the underlined problems and solutions related to the foot falls at the protected heritage sites in India.
71. Which one is the critical problem to be identified as research problem ?
(A) Lack of funds for preservation (B) Lack of technical knowledge (C) Lack of visitor impact management (D) Lack of adequate personnel
Ans: C
72. Which one of the following type of study is recommended to be undertaken in the beginning ?
(A) Descriptive study (B) Explorative study (C) Causal study (D) Longitudinal study
Ans: B
73. Who is the key respondent not to be interviewed in the beginning ?
(A) Tourism service providers (B) NGO officials (C) Tourists (D) Government officials
Ans: C
74. Which is the correct combination of name of scales for formulation of questions ?
(A) Nominal, ordinal, proportionate, rank (B) Ordinal, ratio, likert, semantic
(C) Nominal, ordinal, interval, ratio (D) Ordinal, semantic, continuous, discrete
Ans: C
75. Which one of the following research method helps in finding the appropriate variables for building the theoretical framework ?
(A) Pilot study (B) Review of literature (C) In-depth interview (D) Structured interview
Ans: B
(a) Sanchi Stupa
(b) Hampi monuments
(c) Brihadhishwara temple
(d) Golconda Fort
(A) (a), (b), (c) are correct.
(B) (a), (b) are correct.
(C) None are correct.
(D) All are correct.
Ans: A
52. Khajuraho dance festival is organised every year in the
(A) First week of November
(B) First week of December
(C) First week of January
(D) First week of February
Ans: D
53. Match List-I with List-II :
List-I (Book Names)
List-II (Authors)
i. Job attitudes 1. Fedrick Heizberg
ii. Wealth of nations 2. Douglas McGregor
iii. The practice of management 3. Adam Smith
iv. Human side of management 4. Peter Drucker
Codes : i ii iii iv
(A) 1 3 4 2 (B) 3 1 2 4
(C) 3 4 1 2 (D) 4 1 2 3
Ans: A
54. According to the UNWTO, which country rank’s first in the International Tour Receipts (US $ billion) 2012 ?
(A) France (B) United States (C) Spain (D) China
Ans: B
55. We have four countries, identify the correct order (descending) of their rank in terms of International Tourism Receipts (US $ billion) 2012.
(A) France, United States, Spain, China (B) United States, Spain, France, China
(C) Spain, United States, China, France (D) China, United States, Spain, France
Ans: B
56. Assertion (A) : India’s rank in the International Tourism Receipts (US $ Billion) 2012 remains same at number sixteen for the year 2011 and 2012 with an insignificant change in the receipts.
Reason (R) : In the changing global scenario India needs to revise its National Tourism Policy of 2002.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: B
57. The ‘bottom up’ approach is adopted in all countries to ensure timely implementation of tourism policy, it involves the
(A) Initiation of government officials (B) Political representatives
(C) Various agencies connected with tourism (D) Initiation by the local people
Ans: D
58. Assertion (A) : The advance impacts of tourism on the coastal environment and communities have recently become a matter of great concern.
Reason (R) : Hotel discharge their waste into an open sewer that runs parallel to the beaches.
Codes : (A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true but (R) is not the correct explanation.
(C) (A) is true and (R) is false.
(D) (A) is false and (R) is true.
Ans: A
59. Assertion (A) : Some governments formulate a tourism policy to guide the development of a sustainable tourism industry in its jurisdiction.
Reason (R) : The tourism industry is guided by the contemporary global trends and not by tourism policies framed by the governments.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: D
60. We have phases in the tourism policy and planning process, identify the correct sequence of the phases.
(A) Analytical phase, Definitional phase, operational phase, implementation phase
(B) Analytical phase, definitional phase, implementation phase, operational phase
(C) Definitional phase, analytical phase, operational phase, implementation phase
(D) Definitional phase, operational phase, implementation phase, analytical phase
Ans: C
61. In which ancient text, we find mention about the regulations for foreign travelers ?
(A) Kadambari (B) Arthashastra (C) Kalpasutra (D) Malati madhava
Ans: B
62. In Indian medieval times, there was consciousness of preserving heritage buildings, when Qutub Minar was damaged by natural calamity lightning, a descendant of Sultan Iltutmish who built the Qutub Minor got it repaired. Indicate the name of the sultan who repaired the damaged Minar ?
(A) Jalaluddin Khalji (B) Mohd-Bin-Tughluq (C) Firuz Tughlaq (D) Bahlol Lodi
Ans: C
63. Which of these statements best describes a computer based information system ?
(A) It consists of the data or information that people put into the system.
(B) It consists of the people, procedures and technology, a company uses to collect, transform and distribute data and information.
(C) It consists of the hardware and the software which the company has acquired.
(D) It consists of the people and procedures who interact with the system.
Ans: B
64. A Manager’s posture during a communication with a colleague is an example of which aspect of the communication process ?
(A) Decoding (B) Informal channel (C) The grapevine (D) Non verbal behaviour
Ans: D
65. An established set of decisions to deal with specific activities which recur frequently within the organization is known as :
(A) Standing plan (B) Strategic plan (C) Single use plan (D) Operational plan
Ans: A
66. The number of subordinates who report directly to a manager is called that manager’s
(A) formal authority (B) informal organization structure
(C) work team (D) span of control
Ans: D
67. Two assets are said to be perfectly negatively correlated only when
(A) correlation of their returns is zero (B) correlation of their returns is one
(C) correlation of their returns is negative one (D) correlation of their returns is above one
Ans: C
68. IPO is
(A) First issue of equity share by an unlisted company (B) First issue of equity share by a listed company
(C) First issue of equity share by listed as well as unlisted company (D) Anytime issue of equity share by a listed company
Ans: A
69. The overall capitalization rate and the cost of debt remain constant for all degrees of leverage. This is pronounced by
(A) Traditional approach (B) Net income approach (C) Net operating income approach (D) Viability approach
Ans: C
70. Constant payment ratio dividend policy refers to
(A) The percentage of earning paid out each year to the shareholders is fixed (B) The concept of a fixed rupee dividend in each period
(C) The regular earnings as low as possible (D) Additional dividend when earnings are higher than normal in a given period
Ans: A
Read the passage below and answer the questions that follow, based on the understanding of the passage.
Answer the questions (71-75)
Hundreds of old temples, monuments, buildings have been restored in India since the creation of archaeological survey of India. These priceless and finest archaeological remains have been enlisted as heritage sites, taking the cultural significance into consideration. The INTACH (Indian National Trust for Art, Culture and Heritage) is a non-governmental organization undertaking several restoration measures to preserve these heritage sites for the future generations. One of the objectives of conserving is to allow tourists/visitors to learn, appreciate and enjoy the glorious historical & archaeological remains. Some of the popular heritage sites in India have also been enlisted as UNESCO world heritage sites. However the foot falls of visitors to these preserved monuments across India have increased so much that the authorities have no choice but to regulate the entry of visitors. For example Taj Mahal at Agra is a direct victim of tourist foot falls in a single day. Many research studies have been undertaken to find the underlined problems and solutions related to the foot falls at the protected heritage sites in India.
71. Which one is the critical problem to be identified as research problem ?
(A) Lack of funds for preservation (B) Lack of technical knowledge (C) Lack of visitor impact management (D) Lack of adequate personnel
Ans: C
72. Which one of the following type of study is recommended to be undertaken in the beginning ?
(A) Descriptive study (B) Explorative study (C) Causal study (D) Longitudinal study
Ans: B
73. Who is the key respondent not to be interviewed in the beginning ?
(A) Tourism service providers (B) NGO officials (C) Tourists (D) Government officials
Ans: C
74. Which is the correct combination of name of scales for formulation of questions ?
(A) Nominal, ordinal, proportionate, rank (B) Ordinal, ratio, likert, semantic
(C) Nominal, ordinal, interval, ratio (D) Ordinal, semantic, continuous, discrete
Ans: C
75. Which one of the following research method helps in finding the appropriate variables for building the theoretical framework ?
(A) Pilot study (B) Review of literature (C) In-depth interview (D) Structured interview
Ans: B
76. A technique used to promote a product at locations where it is being sold is known as :
(A) premiums (B) P-O-P displays (C) ambient advertising (D) sweepstakes
Ans: B
77. Developing a creative strategy requires which of the following message steps ?
(A) Identification, planning, generation and evaluation (B) Planning, designing, timing and generation
(C) Generation, evaluation, selection and execution (D) Identification, evaluation, selection and execution
Ans: C
78. The process by which an individual selects, organizes and interprets information to create a meaningful picture of the world is
(A) Motivation (B) Perception (C) Learning (D) Belief
Ans: B
79. Which one is the correct way to find round trip fare ?
(A) The inbound and outbound fare must be equal
(B) The TPM between inbound and outbound must be equal
(C) The MPM between inbound and outbound must be equal
(D) The extra mileage allowance between inbound and outbound must be equal
Ans: A
80. Match List-I with List-II
List-I (Travel Agency)
List-II (Year of Establishment)
i. Mercury Travels 1. 1961
ii. Travel Corporation of India 2. 1963
iii. STIC travels 3. 1973
iv. SITA travels 4. 1948
Codes : i ii iii iv
(A) 4 3 2 1
(B) 3 4 2 1
(C) 3 4 1 2
(D) 4 1 3 2
Ans: D
81. A good service guarantee is identified as a need to :
(A) promise something your customers already expect. (B) be easy to understand and meaningful and easy to invoke.
(C) offer a guarantee so mild that it is never invoked. (D) be a guarantee with so many conditions that is meaningless
Ans: B
82. ‘Services for visitors with special needs,’ in case of visiting to a theme park is an example of
(A) Core product (B) Tangible product (C) Augmented product (D) Service scope
Ans: C
83. Assertion (A) : Retained customers are much more profitable than new one’s because they purchase more frequently.
Reason (R) : The benefits to an organisation for maintaining and developing a loyal customer base are numerous, but they are linked directly to the bottom line.
Codes : (A) Both (A) and (R) are correct and (R) is the correct explanation of (A).
(B) Both (A) and (R) are correct but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
84. Match the List-I with List-II.
The List-I consists models applied across a range of industries to review effectiveness and to identify the available opportunities.
List-II highlights their unique characteristics List-I List-II
i. Portfolio Analysis 1. Present market trend and the level of loyalty of consumers
ii. Competitor Analysis 2. Improving profitability by diversifying their activities
iii. Segmentation Analysis 3. Undertaken early in planning process to bring and independent, fresh vision
iv. Swot Analysis 4. Categorized customers will be more satisfied with the offerings
Codes : i ii iii iv
(A) 2 3 4 1
(B) 3 4 1 2
(C) 4 3 2 1
(D) 2 1 4 3
Ans: D
(A) premiums (B) P-O-P displays (C) ambient advertising (D) sweepstakes
Ans: B
77. Developing a creative strategy requires which of the following message steps ?
(A) Identification, planning, generation and evaluation (B) Planning, designing, timing and generation
(C) Generation, evaluation, selection and execution (D) Identification, evaluation, selection and execution
Ans: C
78. The process by which an individual selects, organizes and interprets information to create a meaningful picture of the world is
(A) Motivation (B) Perception (C) Learning (D) Belief
Ans: B
79. Which one is the correct way to find round trip fare ?
(A) The inbound and outbound fare must be equal
(B) The TPM between inbound and outbound must be equal
(C) The MPM between inbound and outbound must be equal
(D) The extra mileage allowance between inbound and outbound must be equal
Ans: A
80. Match List-I with List-II
List-I (Travel Agency)
List-II (Year of Establishment)
i. Mercury Travels 1. 1961
ii. Travel Corporation of India 2. 1963
iii. STIC travels 3. 1973
iv. SITA travels 4. 1948
Codes : i ii iii iv
(A) 4 3 2 1
(B) 3 4 2 1
(C) 3 4 1 2
(D) 4 1 3 2
Ans: D
81. A good service guarantee is identified as a need to :
(A) promise something your customers already expect. (B) be easy to understand and meaningful and easy to invoke.
(C) offer a guarantee so mild that it is never invoked. (D) be a guarantee with so many conditions that is meaningless
Ans: B
82. ‘Services for visitors with special needs,’ in case of visiting to a theme park is an example of
(A) Core product (B) Tangible product (C) Augmented product (D) Service scope
Ans: C
83. Assertion (A) : Retained customers are much more profitable than new one’s because they purchase more frequently.
Reason (R) : The benefits to an organisation for maintaining and developing a loyal customer base are numerous, but they are linked directly to the bottom line.
Codes : (A) Both (A) and (R) are correct and (R) is the correct explanation of (A).
(B) Both (A) and (R) are correct but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
84. Match the List-I with List-II.
The List-I consists models applied across a range of industries to review effectiveness and to identify the available opportunities.
List-II highlights their unique characteristics List-I List-II
i. Portfolio Analysis 1. Present market trend and the level of loyalty of consumers
ii. Competitor Analysis 2. Improving profitability by diversifying their activities
iii. Segmentation Analysis 3. Undertaken early in planning process to bring and independent, fresh vision
iv. Swot Analysis 4. Categorized customers will be more satisfied with the offerings
Codes : i ii iii iv
(A) 2 3 4 1
(B) 3 4 1 2
(C) 4 3 2 1
(D) 2 1 4 3
Ans: D
85. In which year the first Bermuda Air Agreement was made between the USA and UK ?
(A) 1945 (B) 1944 (C) 1946 (D) 1947
Ans: C
86. In 1976, the Transatlantic Concorde Services were started by Air France and
(A) British Airways (B) Panam (C) Swiss Air (D) Lufthansa
Ans: A
87. The Airport code of Aurangabad is
(A) A V R (B) A G D (C) I X U (D) A X U
Ans: C
88. Which Indian Travel Agent was conferred with the ‘Padamshri’ in the year 1990 ?
(A) Balbir Mayal (B) Ashwin Kakkar (C) Subhash Goyal (D) Inder Sharma
Ans: D
89. Which one of the following was a genuine reason for which Thomas Cook India (Ltd.) was established in 1978 ?
(A) Enforcement of Company Act, 1956
(B) Expansion of inbound business in India
(C) Change of travel agent registration guidelines by Ministry of Tourism, Government of India
(D) Amendment of Foreign Exchange Regulation Act
Ans: D
90. Mr. Mandip Singh Sohn an acclaimed mountaineer is the Managing Director of the tour operation company
(A) Shikhar Tour & Travels (B) Stic Travels (C) Travel Inn (D) IBEX Expeditions
Ans: D
91. The extra mileage surcharge is calculated in a situation when
(A) MPM is equal to TPM (B) TPM is higher than MPM
(C) MPM is lower than TPM (D) The inbound component of TPM is greater than the outbound TPM
Ans: B
92. The piece system of baggage calculation is applicable for a passenger when air travel is undertaken from
(A) India to UK (B) UK to Australia (C) USA to UK (D) Singapore to Brazil
Ans: C
93. How many active members of IATO are required to recommend for a tour operator willing to apply for allied membership of IATO ?
(A) Two (B) Four (C) Three (D) Five
Ans: A
94. Which one is the right method of calculating the local GMT time difference ?
(A) Arrival time – departure time (B) Standard time – GMT surplus time
(C) Local time – GMT time difference (D) Local time difference – GMT time
Ans: C
95. “Daily sales recapitulation sheet” is a transcript
(A) showing those charges and credits not included in the guest folio
(B) showing guest with a reservation but does not arrive without prior intimation
(C) showing a record of all cash and credit sales made in a revenue outlet
(D) showing all sales of the hotel for the day, prepared by the night auditor
Ans: D
96. “Quality circles” are sub-committees, with members drawn from each department to
(A) Drive quality at the grass root levels.
(B) Channel the system of communication downward and upward designed for the employees to be free from fear.
(C) Get international certifications to play on a level field in the global market place
(D) Develop and update systems and procedures in the form of instructional manuals and changing trends
Ans: A
97. Assertion (A) : Marriot hotels and resorts segment their properties into several sub-categories, worldwide, to capture emerging opportunities and fund flows.
Reason (R) : Marriot Marquis Dubai, the tallest hotel in the world that over look the Persian gulf opened to public in March 2013.
Codes :
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true and (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
98. Total number of International Airports in India is
(A) 9 (B) 11 (C) 17 (D) 19
Ans: D
99. Dr. Babasaheb Ambedkar International Airport is located at
(A) Aurangabad (B) Mumbai (C) Pune (D) Nagpur
Ans: D
100. The railway station with the longest name “Venkatnarasimharajuvaripeta” is in which state ?
(A) Andhra Pradesh (B) Tamil Nadu (C) Karnataka (D) Maharashtra
Ans: A
(A) 1945 (B) 1944 (C) 1946 (D) 1947
Ans: C
86. In 1976, the Transatlantic Concorde Services were started by Air France and
(A) British Airways (B) Panam (C) Swiss Air (D) Lufthansa
Ans: A
87. The Airport code of Aurangabad is
(A) A V R (B) A G D (C) I X U (D) A X U
Ans: C
88. Which Indian Travel Agent was conferred with the ‘Padamshri’ in the year 1990 ?
(A) Balbir Mayal (B) Ashwin Kakkar (C) Subhash Goyal (D) Inder Sharma
Ans: D
89. Which one of the following was a genuine reason for which Thomas Cook India (Ltd.) was established in 1978 ?
(A) Enforcement of Company Act, 1956
(B) Expansion of inbound business in India
(C) Change of travel agent registration guidelines by Ministry of Tourism, Government of India
(D) Amendment of Foreign Exchange Regulation Act
Ans: D
90. Mr. Mandip Singh Sohn an acclaimed mountaineer is the Managing Director of the tour operation company
(A) Shikhar Tour & Travels (B) Stic Travels (C) Travel Inn (D) IBEX Expeditions
Ans: D
91. The extra mileage surcharge is calculated in a situation when
(A) MPM is equal to TPM (B) TPM is higher than MPM
(C) MPM is lower than TPM (D) The inbound component of TPM is greater than the outbound TPM
Ans: B
92. The piece system of baggage calculation is applicable for a passenger when air travel is undertaken from
(A) India to UK (B) UK to Australia (C) USA to UK (D) Singapore to Brazil
Ans: C
93. How many active members of IATO are required to recommend for a tour operator willing to apply for allied membership of IATO ?
(A) Two (B) Four (C) Three (D) Five
Ans: A
94. Which one is the right method of calculating the local GMT time difference ?
(A) Arrival time – departure time (B) Standard time – GMT surplus time
(C) Local time – GMT time difference (D) Local time difference – GMT time
Ans: C
95. “Daily sales recapitulation sheet” is a transcript
(A) showing those charges and credits not included in the guest folio
(B) showing guest with a reservation but does not arrive without prior intimation
(C) showing a record of all cash and credit sales made in a revenue outlet
(D) showing all sales of the hotel for the day, prepared by the night auditor
Ans: D
96. “Quality circles” are sub-committees, with members drawn from each department to
(A) Drive quality at the grass root levels.
(B) Channel the system of communication downward and upward designed for the employees to be free from fear.
(C) Get international certifications to play on a level field in the global market place
(D) Develop and update systems and procedures in the form of instructional manuals and changing trends
Ans: A
97. Assertion (A) : Marriot hotels and resorts segment their properties into several sub-categories, worldwide, to capture emerging opportunities and fund flows.
Reason (R) : Marriot Marquis Dubai, the tallest hotel in the world that over look the Persian gulf opened to public in March 2013.
Codes :
(A) Both (A) and (R) are true.
(B) Both (A) and (R) are true and (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
98. Total number of International Airports in India is
(A) 9 (B) 11 (C) 17 (D) 19
Ans: D
99. Dr. Babasaheb Ambedkar International Airport is located at
(A) Aurangabad (B) Mumbai (C) Pune (D) Nagpur
Ans: D
100. The railway station with the longest name “Venkatnarasimharajuvaripeta” is in which state ?
(A) Andhra Pradesh (B) Tamil Nadu (C) Karnataka (D) Maharashtra
Ans: A