TOURISM ADMINISTRATION AND MANAGEMENT- PAGE 12
TOURISM ADMINISTRATION AND MANAGEMENT MCQs
1. Measuring performance, comparing measured performance to standards and taking corrective action are the three main steps in
(A) Directing process (B) Controlling process (C) Planning process (D) Communicating process
Ans: B
2. The minimum rate of return, which the investors of firm expect to earn on its investment proposal is called
(A) Cost of capital (B) Value of investment (C) Inflows (D) Current liabilities
Ans: A
3. Which one of the following is not a trading account item ?
(A) Purchases (B) Fuel (C) Power (D) Salary to Sales Manager
Ans: D
4-8: Read the passage below and answer the questions that follow based on understanding of the passage Answer (4 – 8) :
The Collage Technique Collage (Schlackman, 1989 : Solomon et al., 1999; Schiffman and Kanuk 2000 : Moisander and Valtonen, 2006) is a projective technique that can be described as a method in which participants are asked to represent a topic or phenomenon visually by composing and gluing together a collage of images drawings and texts on a piece of cardboard or paper (Moisander and Valtonen, 2006; 96). From this representation, an interpretation is made using a perceptual diagram that differentiates three perceptual levels; observation level, evaluative level and levels of values and feelings. The observation level considers the most objective image about the resources of the city, including tangible resources, such as infrastructure, urban development and buildings and intangible resources such as traditions, customs and personality traits associated with the residents (Kotler et al., 1993.) The evaluative level reveals their attitudes towards each one of the issues identified in the preceding level and, finally, the last level reflects the subjective perception of the city, linked with the values and feelings that it transmits (Laaksonen et al., 2006).
4. Collage technique is
(A) to show the images of destinations to the tourists. (B) to provide accommodation on cheaper rate.
(C) to provide travelling cost. (D) to display peculiar sites to the tourists.
Ans:A
5. Collage research method is
(A) Quantitative method of research (B) Qualitative method of research
(C) Survey and data collection method (D) Snow-balling method
Ans: B
6. Tangible resources are
(A) Infrastructure (B) Urban development (C) Buildings (D) All of the above
Ans: D
7. Intangible resources are
(A) Palaces to visit (B) Hotels to stay (C) Restaurant to eat (D) None of the above
Ans: D
8. Collage Research Method represents
(A) Neutral image of the city (B) Subjective Perception of the city
(C) Objective Perception of the city (D) Traditional image of the city
Ans: B
9. Complete tourism study should comprise the study of
(A) Geography, environment and ecology (B) History, heritage and culture
(C) Economics and Management (D) All of the above
Ans: D
10. Imambara is
(A) a congregational mosque (B) a large hall for observing Muharram and for storing tazias
(C) audience hall (D) a residential centre for spiritual study
Ans: B
11. The coral reefs in India are found at
I. The Gulf of Mannar II. Andaman and Nicobar Islands
III. Lakshadweep Islands IV. Diu Island
Codes : (A) I, II, III and IV are correct. (B) I, II, III and IV are not correct.
(C) I, II and III are only correct. (D) I, III and IV are only correct.
Ans: C
12. Avoidance, accommodating, competing, compromising and collaborating are the five options available for
(A) Organisational conflict resolution (B) Employee dispute resolution
(C) Labour dispute resolution (D) Industrial dispute resolution
Ans: A
13. Kitchen profit is also termed as gross profit and is calculated on the basis of the formula
(A) Sales – Food cost + Labour cost = Kitchen profit or Gross profit
(B) Sales – Food cost = Kitchen profit or Gross profit
(C) Sales – Ingredient cost + Labour cost = Kitchen profit or Gross profit
(D) Sales – Overheads + Labour cost = Kitchen profit or Gross profit
Ans: B
14. Kitchen stewarding in a hotel is responsible for
(A) Wine service (B) Garbage disposal (C) Salad preparation (D) Still room
Ans: B
15. Match List – I with List – II :
List – I List – II (Term) (Statements)
I. Continental Plan 1. No meals are included in the room tariff
II. Modified American Plan 2. All meals are included in the room tariff
III. American Plan 3. Only breakfast is included in the room tariff
IV. European Plan 4. Breakfast and one meal is included in the room tariff
Codes : I II III IV
(A) 2 3 1 4
(B) 1 2 4 3
(C) 4 1 3 2
(D) 3 4 2 1
Ans: D
16. Which cruise ship was grounded off at Tuscan Island (near Italy) on January 16, 2012 ?
(A) Star Cruise (B) Oasis (C) Costa Concordia (D) Elizabeth
Ans: C
17. Which is the largest cruise ship in the world ?
(A) Oasis (B) Queen Merry II (C) Star Libra (D) RCCL Caribbean
Ans: A
18. Which is not a major sea port of India ?
(A) Ennore (B) Tuticorin (C) Vishakhapatnam (D) Yanam
Ans: D
19. What percentage of oxygen is used in gas cylinder of SCUBA diving ?
(A) 100 % (B) 80 % (C) 60 % (D) 50 %
Ans: C
20. According to the survey by National Geographic and International Poling firm Globescan on 17 large countries, which country stands first in “Greendex-2010” for better environment ?
(A) Brazil (B) New Zealand (C) South Africa (D) India
Ans: D
21. Match List – I with List – II :
List – I List – II (Name of the Company / Travel agency) (Year of establishment)
I. Thomas Cook India Ltd. 1. 1963
II. SITA World Travel, India 2. 1948
III. Mercury Travels 3. 1978
IV. Travel Corporation of India (TCI) 4. 1961
Codes : I II III IV
(A) 1 3 4 2 (B) 4 1 2 3
(C) 3 1 2 4 (D) 2 4 1 3
Ans: C
22. J.N. Katgara is described as the first Indian to establish the travel agency business in India. Name the agency which he established in 1920.
(A) Jeena & Company (B) Lee & Muirhead India Pvt. Ltd.
(C) Jamnadas and Co. Ltd. (D) Mercury Travels
Ans: A
23. In which city, Office of Bureau of Immigration is not located ?
(A) Hyderabad (B) Amritsar (C) Varanasi (D) Bangaluru
Ans: C
24. Match List – I with List – II :
List – I List – II (Type of US Visa) (Description)
I. F-1 1. Visitor Visa Tourism
II. M 2. Foreign Student Visa
III. B-2 3. Vocational Student
IV. I 4. Foreign Media
Codes : I II III IV
(A) 2 3 1 4
(B) 3 2 1 4
(C) 2 1 3 4
(D) 1 2 3 4
Ans: A
25. Who was the most influential travel agent in Egypt during the last quarter of 19th century ?
(A) J.N. Katgara (B) John Thompson (C) John Mason Cook (D) Cox
Ans: C
26. The people element in service marketing mix includes
(A) Customers only (B) Employees only (C) All human actors (D) Suppliers only
Ans: C
27. A customer in a bar purchasing a glass of beer may go right to the purchase decision skipping information search and evaluation is referred
(A) Automatic response loop
(B) Post purchase behaviour
(C) Consumer response management
(D) Customer relationship
Ans: A
28. Who adopted the product life cycle model to the tourism industry and created Tourism Area Life Cycle Theory in 1980 ?
(A) Baum Tom (B) Butler R.W. (C) Cooper, Chris (D) Oliver R.L.
Ans: B
29. Markets segmented into lightmedium and heavy user groups refers to
(A) Psychographic segmentation (B) Behavioural segmentation
(C) Demographic segmentation (D) Geographic segmentation
Ans: B
30. Market coverage strategies include
(A) Concentrated marketing (B) Structural attractiveness
(C) Physical attribute differentiation (D) Order routine specification
Ans: A
31. Necessary involvement of the service providers emotions in the delivery of service is termed as
(A) Service culture (B) Organisation culture
(C) Emotional labour (D) Emotional appeals
Ans: C
32. In recreational planning, a new technique was followed from 1990 and it is defined as follows. Indicate the correct definition.
(A) It is known as carrying capacity technique (B) It is known as Delphi technique.
(C) It is known as recreation and tourism planning. (D) Recreational planning and managements.
Ans: B
33. “Incredible India” campaign was launched in the year
(A) 2000 (B) 2001 (C) 2002 (D) 2003
Ans: C
34. In 1975 the Irritation Index Theory was presented by
(A) Butler, R.W (B) Doxey, GV (C) Roxy, D.C (D) Jaffri, J
Ans: B
35. Match List – I with List – II :
List – I List – II (Measurement of Scale) (Example of scale)
I. Nominal 1. Attitudinal Scale : 10-20, 21-30, 31-40, 41-50 etc.
II. Ordinal 2. Attitude : Favourable – unfavourable
III. Infernal 3. Income above average, Average, below average
IV. Ratio 4. Age, years/ months
Codes : I II III IV
(A) 2 4 2 1
(B) 2 3 1 4
(C) 1 2 3 4
(D) 3 2 1 4
Ans: B
36. Match List – I with List – II :
List – I List – II (Types of Studies) (Characteristics)
I. Trend Studies 1. Cross-sectional or longitudinal
II. Cohort Studies 2. Through analysis of an individual
III. Case Studies 3. Placebo experimental design
IV. Blind Studies 4. Past, Present and future
Codes : I II III IV
(A) 1 3 4 2 (B) 2 3 1 4
(C) 4 1 2 3 (D) 3 2 1 4
Ans: C
37. Relationship of two or more variables is examined excluding some other variables in case of
(A) Complex correlations (B) Multiple correlations
(C) Partial correlations (D) Single correlations
Ans: C
38. The central unit indicates the sample distribution of means when it
(A) is always normal
(B) is always normal for large sample size
(C) approaches normality due to increase in sample size
(D) approaches normality only when it exceeds more than 10,000 sample size
Ans: C
39. Cross-sectional research design is described as
(A) a type of research design used to gather data from the entire population more than once.
(B) a type of research design applied to assimilation of data from an identified population frequency.
(C) a type of research design involved to collect information from a small sample in two successive times.
(D) a type of research design involving the collection of information from any given sample population elements only once.
Ans: A
40. Emigration check not required (ECNR), status passport are granted to
I. Indian Nationals from abroad
II. All holders of diplomatic passport
III. All income tax payers
IV. All graduates and professional degree holders
Codes :
(A) I, II, III are correct. (B) II, III & IV are correct.
(C) All of the above are correct. (D) Only IV is correct.
Ans: C
41. Repetitiveness is identified as a major dimension of
(A) Communicating (B) Directing (C) Leadership (D) Planning
Ans: D
42. According to Maslow’s Theory of Need Hierarchy
(A) Higher order needs would be satisfied first. (B) Lower order needs would be satisfied first.
(C) There is no pattern of satisfaction of need. (D) Need and wants are one and same.
Ans: B
43. What is equivalent of one nautical mile, used in aviation and shipping ?
(A) 1.852 km (B) 1.610 km (C) 1.230 km (D) 1.100 km
Ans: A
44. Match List – I with List – II :
List – I List – II (River) (Origin of place)
I. Narmada 1. Mahabaleshwar
II. Tapi 2. Brahmagiri
III. Kaveri 3. Betul
IV. Krishna 4. Amarkantak
Codes : I II III IV
(A) 4 3 2 1
(B) 4 2 3 1
(C) 1 2 3 4
(D) 2 1 4 3
Ans: A
45. The adjective “Ajaib-ul Hind” which is the literary translation of “Incredible India” used by the Ministry of tourism, Government of India is originally given by
(A) Tajiks
(B) Afghans
(C) Uzbeks
(D) Arabs
Ans: D
46. Arrange the following travelers in chronological order from the code given below :
(i) Bernier
(ii) Ibn Batutta
(iii) Alberuni
(iv) Mahmud Balkhi
Codes :
(A) (ii), (iii), (iv), (i)
(B) (i), (ii), (iv), (iii)
(C) (iii), (ii), (i), (iv)
(D) (iv), (iii), (ii), (i)
Ans: A
47. In order to distinguish between World Trade Organisation and the world tourism organisation the UN General Assembly decided to add UN before the World Tourism Organisation (UNWTO) on :
(A) 2nd January 1975 (B) 2nd March 2003
(C) 2nd April 2004 (D) 1st December 2005
Ans: D
48. Assertion (A) : Domestic travellers have been bitten by the adventure tourism bug, most don’t trust Indian Operators when it comes to high risk activities.
Reason (R) : Indians have a poor perception of Indian adventure sports instructors and attributed lack of faith to poor quality and maintenance of equipment.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
49. We have different eras in the historical development of tourism. Arrange them in a chronological order.
(A) Grand tour era, Mobility era, Renaissance era (B) Mobility era, Renaissance era, Grand tour era
(C) Grand tour era, Renaissance era, Mobility era (D) Renaissance era, Grand tour era, Mobility era
Ans: D
50. The symbol of hospitality is associated with
(A) Apple (B) Pineapple (C) Orange (D) Grapes
Ans: B
(A) Directing process (B) Controlling process (C) Planning process (D) Communicating process
Ans: B
2. The minimum rate of return, which the investors of firm expect to earn on its investment proposal is called
(A) Cost of capital (B) Value of investment (C) Inflows (D) Current liabilities
Ans: A
3. Which one of the following is not a trading account item ?
(A) Purchases (B) Fuel (C) Power (D) Salary to Sales Manager
Ans: D
4-8: Read the passage below and answer the questions that follow based on understanding of the passage Answer (4 – 8) :
The Collage Technique Collage (Schlackman, 1989 : Solomon et al., 1999; Schiffman and Kanuk 2000 : Moisander and Valtonen, 2006) is a projective technique that can be described as a method in which participants are asked to represent a topic or phenomenon visually by composing and gluing together a collage of images drawings and texts on a piece of cardboard or paper (Moisander and Valtonen, 2006; 96). From this representation, an interpretation is made using a perceptual diagram that differentiates three perceptual levels; observation level, evaluative level and levels of values and feelings. The observation level considers the most objective image about the resources of the city, including tangible resources, such as infrastructure, urban development and buildings and intangible resources such as traditions, customs and personality traits associated with the residents (Kotler et al., 1993.) The evaluative level reveals their attitudes towards each one of the issues identified in the preceding level and, finally, the last level reflects the subjective perception of the city, linked with the values and feelings that it transmits (Laaksonen et al., 2006).
4. Collage technique is
(A) to show the images of destinations to the tourists. (B) to provide accommodation on cheaper rate.
(C) to provide travelling cost. (D) to display peculiar sites to the tourists.
Ans:A
5. Collage research method is
(A) Quantitative method of research (B) Qualitative method of research
(C) Survey and data collection method (D) Snow-balling method
Ans: B
6. Tangible resources are
(A) Infrastructure (B) Urban development (C) Buildings (D) All of the above
Ans: D
7. Intangible resources are
(A) Palaces to visit (B) Hotels to stay (C) Restaurant to eat (D) None of the above
Ans: D
8. Collage Research Method represents
(A) Neutral image of the city (B) Subjective Perception of the city
(C) Objective Perception of the city (D) Traditional image of the city
Ans: B
9. Complete tourism study should comprise the study of
(A) Geography, environment and ecology (B) History, heritage and culture
(C) Economics and Management (D) All of the above
Ans: D
10. Imambara is
(A) a congregational mosque (B) a large hall for observing Muharram and for storing tazias
(C) audience hall (D) a residential centre for spiritual study
Ans: B
11. The coral reefs in India are found at
I. The Gulf of Mannar II. Andaman and Nicobar Islands
III. Lakshadweep Islands IV. Diu Island
Codes : (A) I, II, III and IV are correct. (B) I, II, III and IV are not correct.
(C) I, II and III are only correct. (D) I, III and IV are only correct.
Ans: C
12. Avoidance, accommodating, competing, compromising and collaborating are the five options available for
(A) Organisational conflict resolution (B) Employee dispute resolution
(C) Labour dispute resolution (D) Industrial dispute resolution
Ans: A
13. Kitchen profit is also termed as gross profit and is calculated on the basis of the formula
(A) Sales – Food cost + Labour cost = Kitchen profit or Gross profit
(B) Sales – Food cost = Kitchen profit or Gross profit
(C) Sales – Ingredient cost + Labour cost = Kitchen profit or Gross profit
(D) Sales – Overheads + Labour cost = Kitchen profit or Gross profit
Ans: B
14. Kitchen stewarding in a hotel is responsible for
(A) Wine service (B) Garbage disposal (C) Salad preparation (D) Still room
Ans: B
15. Match List – I with List – II :
List – I List – II (Term) (Statements)
I. Continental Plan 1. No meals are included in the room tariff
II. Modified American Plan 2. All meals are included in the room tariff
III. American Plan 3. Only breakfast is included in the room tariff
IV. European Plan 4. Breakfast and one meal is included in the room tariff
Codes : I II III IV
(A) 2 3 1 4
(B) 1 2 4 3
(C) 4 1 3 2
(D) 3 4 2 1
Ans: D
16. Which cruise ship was grounded off at Tuscan Island (near Italy) on January 16, 2012 ?
(A) Star Cruise (B) Oasis (C) Costa Concordia (D) Elizabeth
Ans: C
17. Which is the largest cruise ship in the world ?
(A) Oasis (B) Queen Merry II (C) Star Libra (D) RCCL Caribbean
Ans: A
18. Which is not a major sea port of India ?
(A) Ennore (B) Tuticorin (C) Vishakhapatnam (D) Yanam
Ans: D
19. What percentage of oxygen is used in gas cylinder of SCUBA diving ?
(A) 100 % (B) 80 % (C) 60 % (D) 50 %
Ans: C
20. According to the survey by National Geographic and International Poling firm Globescan on 17 large countries, which country stands first in “Greendex-2010” for better environment ?
(A) Brazil (B) New Zealand (C) South Africa (D) India
Ans: D
21. Match List – I with List – II :
List – I List – II (Name of the Company / Travel agency) (Year of establishment)
I. Thomas Cook India Ltd. 1. 1963
II. SITA World Travel, India 2. 1948
III. Mercury Travels 3. 1978
IV. Travel Corporation of India (TCI) 4. 1961
Codes : I II III IV
(A) 1 3 4 2 (B) 4 1 2 3
(C) 3 1 2 4 (D) 2 4 1 3
Ans: C
22. J.N. Katgara is described as the first Indian to establish the travel agency business in India. Name the agency which he established in 1920.
(A) Jeena & Company (B) Lee & Muirhead India Pvt. Ltd.
(C) Jamnadas and Co. Ltd. (D) Mercury Travels
Ans: A
23. In which city, Office of Bureau of Immigration is not located ?
(A) Hyderabad (B) Amritsar (C) Varanasi (D) Bangaluru
Ans: C
24. Match List – I with List – II :
List – I List – II (Type of US Visa) (Description)
I. F-1 1. Visitor Visa Tourism
II. M 2. Foreign Student Visa
III. B-2 3. Vocational Student
IV. I 4. Foreign Media
Codes : I II III IV
(A) 2 3 1 4
(B) 3 2 1 4
(C) 2 1 3 4
(D) 1 2 3 4
Ans: A
25. Who was the most influential travel agent in Egypt during the last quarter of 19th century ?
(A) J.N. Katgara (B) John Thompson (C) John Mason Cook (D) Cox
Ans: C
26. The people element in service marketing mix includes
(A) Customers only (B) Employees only (C) All human actors (D) Suppliers only
Ans: C
27. A customer in a bar purchasing a glass of beer may go right to the purchase decision skipping information search and evaluation is referred
(A) Automatic response loop
(B) Post purchase behaviour
(C) Consumer response management
(D) Customer relationship
Ans: A
28. Who adopted the product life cycle model to the tourism industry and created Tourism Area Life Cycle Theory in 1980 ?
(A) Baum Tom (B) Butler R.W. (C) Cooper, Chris (D) Oliver R.L.
Ans: B
29. Markets segmented into lightmedium and heavy user groups refers to
(A) Psychographic segmentation (B) Behavioural segmentation
(C) Demographic segmentation (D) Geographic segmentation
Ans: B
30. Market coverage strategies include
(A) Concentrated marketing (B) Structural attractiveness
(C) Physical attribute differentiation (D) Order routine specification
Ans: A
31. Necessary involvement of the service providers emotions in the delivery of service is termed as
(A) Service culture (B) Organisation culture
(C) Emotional labour (D) Emotional appeals
Ans: C
32. In recreational planning, a new technique was followed from 1990 and it is defined as follows. Indicate the correct definition.
(A) It is known as carrying capacity technique (B) It is known as Delphi technique.
(C) It is known as recreation and tourism planning. (D) Recreational planning and managements.
Ans: B
33. “Incredible India” campaign was launched in the year
(A) 2000 (B) 2001 (C) 2002 (D) 2003
Ans: C
34. In 1975 the Irritation Index Theory was presented by
(A) Butler, R.W (B) Doxey, GV (C) Roxy, D.C (D) Jaffri, J
Ans: B
35. Match List – I with List – II :
List – I List – II (Measurement of Scale) (Example of scale)
I. Nominal 1. Attitudinal Scale : 10-20, 21-30, 31-40, 41-50 etc.
II. Ordinal 2. Attitude : Favourable – unfavourable
III. Infernal 3. Income above average, Average, below average
IV. Ratio 4. Age, years/ months
Codes : I II III IV
(A) 2 4 2 1
(B) 2 3 1 4
(C) 1 2 3 4
(D) 3 2 1 4
Ans: B
36. Match List – I with List – II :
List – I List – II (Types of Studies) (Characteristics)
I. Trend Studies 1. Cross-sectional or longitudinal
II. Cohort Studies 2. Through analysis of an individual
III. Case Studies 3. Placebo experimental design
IV. Blind Studies 4. Past, Present and future
Codes : I II III IV
(A) 1 3 4 2 (B) 2 3 1 4
(C) 4 1 2 3 (D) 3 2 1 4
Ans: C
37. Relationship of two or more variables is examined excluding some other variables in case of
(A) Complex correlations (B) Multiple correlations
(C) Partial correlations (D) Single correlations
Ans: C
38. The central unit indicates the sample distribution of means when it
(A) is always normal
(B) is always normal for large sample size
(C) approaches normality due to increase in sample size
(D) approaches normality only when it exceeds more than 10,000 sample size
Ans: C
39. Cross-sectional research design is described as
(A) a type of research design used to gather data from the entire population more than once.
(B) a type of research design applied to assimilation of data from an identified population frequency.
(C) a type of research design involved to collect information from a small sample in two successive times.
(D) a type of research design involving the collection of information from any given sample population elements only once.
Ans: A
40. Emigration check not required (ECNR), status passport are granted to
I. Indian Nationals from abroad
II. All holders of diplomatic passport
III. All income tax payers
IV. All graduates and professional degree holders
Codes :
(A) I, II, III are correct. (B) II, III & IV are correct.
(C) All of the above are correct. (D) Only IV is correct.
Ans: C
41. Repetitiveness is identified as a major dimension of
(A) Communicating (B) Directing (C) Leadership (D) Planning
Ans: D
42. According to Maslow’s Theory of Need Hierarchy
(A) Higher order needs would be satisfied first. (B) Lower order needs would be satisfied first.
(C) There is no pattern of satisfaction of need. (D) Need and wants are one and same.
Ans: B
43. What is equivalent of one nautical mile, used in aviation and shipping ?
(A) 1.852 km (B) 1.610 km (C) 1.230 km (D) 1.100 km
Ans: A
44. Match List – I with List – II :
List – I List – II (River) (Origin of place)
I. Narmada 1. Mahabaleshwar
II. Tapi 2. Brahmagiri
III. Kaveri 3. Betul
IV. Krishna 4. Amarkantak
Codes : I II III IV
(A) 4 3 2 1
(B) 4 2 3 1
(C) 1 2 3 4
(D) 2 1 4 3
Ans: A
45. The adjective “Ajaib-ul Hind” which is the literary translation of “Incredible India” used by the Ministry of tourism, Government of India is originally given by
(A) Tajiks
(B) Afghans
(C) Uzbeks
(D) Arabs
Ans: D
46. Arrange the following travelers in chronological order from the code given below :
(i) Bernier
(ii) Ibn Batutta
(iii) Alberuni
(iv) Mahmud Balkhi
Codes :
(A) (ii), (iii), (iv), (i)
(B) (i), (ii), (iv), (iii)
(C) (iii), (ii), (i), (iv)
(D) (iv), (iii), (ii), (i)
Ans: A
47. In order to distinguish between World Trade Organisation and the world tourism organisation the UN General Assembly decided to add UN before the World Tourism Organisation (UNWTO) on :
(A) 2nd January 1975 (B) 2nd March 2003
(C) 2nd April 2004 (D) 1st December 2005
Ans: D
48. Assertion (A) : Domestic travellers have been bitten by the adventure tourism bug, most don’t trust Indian Operators when it comes to high risk activities.
Reason (R) : Indians have a poor perception of Indian adventure sports instructors and attributed lack of faith to poor quality and maintenance of equipment.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: A
49. We have different eras in the historical development of tourism. Arrange them in a chronological order.
(A) Grand tour era, Mobility era, Renaissance era (B) Mobility era, Renaissance era, Grand tour era
(C) Grand tour era, Renaissance era, Mobility era (D) Renaissance era, Grand tour era, Mobility era
Ans: D
50. The symbol of hospitality is associated with
(A) Apple (B) Pineapple (C) Orange (D) Grapes
Ans: B
51. Factor analysis refers to
(A) A type of method of explaining data in a sequential order
(B) A type of tool of arranging the data in a descending order
(C) A class of procedures used for data reduction
(D) A class of procedures used for data clustering
Ans: C
52. The eigen value is calculated to find the
(A) The summarization of data explained by each factor (B) The reduction of data explained by each factor
(C) The total variance explained by each factor (D) The factor loadings of all the variables on all the factors extracted
Ans: C
53. Match List-I with List-II :
List-I (Book Names)
List-II (Authors)
i. Job attitudes 1. Fedrick Heizberg
ii. Wealth of nations 2. Douglas McGregor
iii. The practice of management 3. Adam Smith
iv. Human side of management 4. Peter Drucker
Codes : i ii iii iv
(A) 1 3 4 2
(B) 3 1 2 4
(C) 3 4 1 2
(D) 4 1 2 3
Ans: A
54. According to the UNWTO, which country rank’s first in the International Tour Receipts (US $ billion) 2012 ?
(A) France (B) United States (C) Spain (D) China
Ans: B
55. We have four countries, identify the correct order (descending) of their rank in terms of International Tourism Receipts (US $ billion) 2012.
(A) France, United States, Spain, China (B) United States, Spain, France, China
(C) Spain, United States, China, France (D) China, United States, Spain, France
Ans: B
56. Assertion (A) : India’s rank in the International Tourism Receipts (US $ Billion) 2012 remains same at number sixteen for the year 2011 and 2012 with an insignificant change in the receipts.
Reason (R) : In the changing global scenario India needs to revise its National Tourism Policy of 2002.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: B
57. The ‘bottom up’ approach is adopted in all countries to ensure timely implementation of tourism policy, it involves the
(A) Initiation of government officials
(B) Political representatives
(C) Various agencies connected with tourism
(D) Initiation by the local people
Ans: D
58. Assertion (A) : The advance impacts of tourism on the coastal environment and communities have recently become a matter of great concern.
Reason (R) : Hotel discharge their waste into an open sewer that runs parallel to the beaches.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true but (R) is not the correct explanation.
(C) (A) is true and (R) is false.
(D) (A) is false and (R) is true.
Ans: A
59. Assertion (A) : Some governments formulate a tourism policy to guide the development of a sustainable tourism industry in its jurisdiction.
Reason (R) : The tourism industry is guided by the contemporary global trends and not by tourism policies framed by the governments. Codes : (A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: D
60. We have phases in the tourism policy and planning process, identify the correct sequence of the phases.
(A) Analytical phase, Definitional phase, operational phase, implementation phase
(B) Analytical phase, definitional phase, implementation phase, operational phase
(C) Definitional phase, analytical phase, operational phase, implementation phase
(D) Definitional phase, operational phase, implementation phase, analytical phase
Ans: C
61. In which ancient text, we find mention about the regulations for foreign travelers ?
(A) Kadambari (B) Arthashastra (C) Kalpasutra (D) Malati madhava
Ans: B
62. In Indian medieval times, there was consciousness of preserving heritage buildings, when Qutub Minar was damaged by natural calamity lightning, a descendant of Sultan Iltutmish who built the Qutub Minor got it repaired. Indicate the name of the sultan who repaired the damaged Minar ?
(A) Jalaluddin Khalji (B) Mohd-Bin-Tughluq (C) Firuz Tughlaq (D) Bahlol Lodi
Ans: C
63. Which of these statements best describes a computer based information system ?
(A) It consists of the data or information that people put into the system.
(B) It consists of the people, procedures and technology, a company uses to collect, transform and distribute data and information.
(C) It consists of the hardware and the software which the company has acquired.
(D) It consists of the people and procedures who interact with the system.
Ans: B
64. A Manager’s posture during a communication with a colleague is an example of which aspect of the communication process ?
(A) Decoding (B) Informal channel (C) The grapevine (D) Non verbal behaviour
Ans: D
65. An established set of decisions to deal with specific activities which recur frequently within the organization is known as :
(A) Standing plan (B) Strategic plan (C) Single use plan (D) Operational plan
Ans: A
66. The number of subordinates who report directly to a manager is called that manager’s
(A) formal authority (B) informal organization structure (C) work team (D) span of control
Ans: D
67. Two assets are said to be perfectly negatively correlated only when
(A) correlation of their returns is zero (B) correlation of their returns is one
(C) correlation of their returns is negative one (D) correlation of their returns is above one
Ans: C
68. IPO is
(A) First issue of equity share by an unlisted company
(B) First issue of equity share by a listed company
(C) First issue of equity share by listed as well as unlisted company
(D) Anytime issue of equity share by a listed company
Ans: A
69. The overall capitalization rate and the cost of debt remain constant for all degrees of leverage. This is pronounced by
(A) Traditional approach (B) Net income approach
(C) Net operating income approach (D) Viability approach
Ans: C
70. Constant payment ratio dividend policy refers to
(A) The percentage of earning paid out each year to the shareholders is fixed (B) The concept of a fixed rupee dividend in each period
(C) The regular earnings as low as possible (D) Additional dividend when earnings are higher than normal in a given period
Ans: A
Read the passage below and answer the questions that follow, based on the understanding of the passage.
Answer the questions (71-75)
Hundreds of old temples, monuments, buildings have been restored in India since the creation of archaeological survey of India. These priceless and finest archaeological remains have been enlisted as heritage sites, taking the cultural significance into consideration. The INTACH (Indian National Trust for Art, Culture and Heritage) is a non-governmental organization undertaking several restoration measures to preserve these heritage sites for the future generations. One of the objectives of conserving is to allow tourists/visitors to learn, appreciate and enjoy the glorious historical & archaeological remains. Some of the popular heritage sites in India have also been enlisted as UNESCO world heritage sites. However the foot falls of visitors to these preserved monuments across India have increased so much that the authorities have no choice but to regulate the entry of visitors. For example Taj Mahal at Agra is a direct victim of tourist foot falls in a single day. Many research studies have been undertaken to find the underlined problems and solutions related to the foot falls at the protected heritage sites in India.
71. Which one is the critical problem to be identified as research problem ?
(A) Lack of funds for preservation (B) Lack of technical knowledge
(C) Lack of visitor impact management (D) Lack of adequate personnel
Ans: C
72. Which one of the following type of study is recommended to be undertaken in the beginning ?
(A) Descriptive study (B) Explorative study (C) Causal study (D) Longitudinal study
Ans: B
73. Who is the key respondent not to be interviewed in the beginning ?
(A) Tourism service providers (B) NGO officials (C) Tourists (D) Government officials
Ans: C
74. Which is the correct combination of name of scales for formulation of questions ?
(A) Nominal, ordinal, proportionate, rank (B) Ordinal, ratio, likert, semantic
(C) Nominal, ordinal, interval, ratio (D) Ordinal, semantic, continuous, discrete
Ans: C
75. Which one of the following research method helps in finding the appropriate variables for building the theoretical framework ?
(A) Pilot study (B) Review of literature (C) In-depth interview (D) Structured interview
Ans: B
76. Point out the name of the sufi of Rishi Silsilah :
(A) Shaikh Moinuddin chisti of Ajmer (B) Shaikh Nizamudin Auliya of Delhi
(C) Shaikh Nuruddin of Srinagar (D) Shaikh Gesudara of Gulbarga
Ans: C
77. A “Transient hotel” is
(A) Ideal for families who need a temporary accommodation before moving into their permanent abode.
(B) Having all studio rooms with fully equipped kitchens.
(C) Where guests stay for a short duration, maximum of a week.
(D) Equipped for a longer stay of the guests.
Ans: C
78. A grill room or Rôtisserie is a
(A) Restaurant, the entire atmosphere and décor is geared to a particular theme
(B) Restaurant that specializes in grills of different meats, fish and poultry
(C) Restaurant found in smaller hotels, motels resorts, inns, clubs or heritage hotels
(D) Restaurant concept borrowed from United States, distinguished by its quick service
Ans: B
79. A “night auditor” in a hotel
(A) Record all guest master bills exceeding house credit limits.
(B) bills for minor services of the hotel.
(C) Review daily the guest accounting transactions recorded at the front desk against revenue centre transactions
(D) Verify the voided chaques
Ans: C
80. ‘Yield Management’ is a tool available to
(A) maximize the revenue
(B) understand the performance
(C) plan psychographics of the guest as to what life style they lead
(D) calculate the revenue from food and beverage outlets
Ans: A
81. “Daily sales recapitulation sheet” is a transcript
(A) showing those charges and credits not included in the guest folio
(B) showing guest with a reservation but does not arrive without prior intimation
(C) showing a record of all cash and credit sales made in a revenue outlet
(D) showing all sales of the hotel for the day, prepared by the night auditor
Ans: D
82. “Quality circles” are sub-committees, with members drawn from each department to
(A) Drive quality at the grass root levels.
(B) Channel the system of communication downward and upward designed for the employees to be free from fear.
(C) Get international certifications to play on a level field in the global market place
(D) Develop and update systems and procedures in the form of instructional manuals and changing trends
Ans: A
83. Assertion (A) : Marriot hotels and resorts segment their properties into several sub-categories, worldwide, to capture emerging opportunities and fund flows.
Reason (R) : Marriot Marquis Dubai, the tallest hotel in the world that over look the Persian gulf opened to public in March 2013.
Codes :
(A) Both (A) and (R) are true. (B) Both (A) and (R) are true and (R) is not the correct explanation.
(C) (A) is true, but (R) is false. (D) (A) is false, but (R) is true.
Ans: A
84. Total number of International Airports in India is
(A) 9 (B) 11 (C) 17 (D) 19
Ans: D
85. Dr. Babasaheb Ambedkar International Airport is located at
(A) Aurangabad (B) Mumbai (C) Pune (D) Nagpur
Ans: D
86. The railway station with the longest name “Venkatnarasimharajuvaripeta” is in which state ?
(A) Andhra Pradesh (B) Tamil Nadu (C) Karnataka (D) Maharashtra
Ans: A
87. In which year the first Bermuda Air Agreement was made between the USA and UK ?
(A) 1945 (B) 1944 (C) 1946 (D) 1947
Ans: C
88. In 1976, the Transatlantic Concorde Services were started by Air France and
(A) British Airways (B) Panam (C) Swiss Air (D) Lufthansa
Ans: A
89. The Airport code of Aurangabad is
(A) A V R (B) A G D (C) I X U (D) A X U
Ans: C
90. Which Indian Travel Agent was conferred with the ‘Padamshri’ in the year 1990 ?
(A) Balbir Mayal (B) Ashwin Kakkar
(C) Subhash Goyal (D) Inder Sharma
Ans: D
91. Which one of the following was a genuine reason for which Thomas Cook India (Ltd.) was established in 1978 ?
(A) Enforcement of Company Act, 1956
(B) Expansion of inbound business in India
(C) Change of travel agent registration guidelines by Ministry of Tourism, Government of India
(D) Amendment of Foreign Exchange Regulation Act
Ans: D
92. Mr. Mandip Singh Sohn an acclaimed mountaineer is the Managing Director of the tour operation company
(A) Shikhar Tour & Travels (B) Stic Travels (C) Travel Inn (D) IBEX Expeditions
Ans: D
93. The extra mileage surcharge is calculated in a situation when
(A) MPM is equal to TPM (B) TPM is higher than MPM
(C) MPM is lower than TPM (D) The inbound component of TPM is greater than the outbound TPM
Ans: B
94. The piece system of baggage calculation is applicable for a passenger when air travel is undertaken from
(A) India to UK (B) UK to Australia (C) USA to UK (D) Singapore to Brazil
Ans: C
95. How many active members of IATO are required to recommend for a tour operator willing to apply for allied membership of IATO ?
(A) Two (B) Four (C) Three (D) Five
Ans: A
96. Which one is the right method of calculating the local GMT time difference ?
(A) Arrival time – departure time (B) Standard time – GMT surplus time
(C) Local time – GMT time difference (D) Local time difference – GMT time
Ans: C
97. Which one is the correct way to find round trip fare ?
(A) The inbound and outbound fare must be equal
(B) The TPM between inbound and outbound must be equal
(C) The MPM between inbound and outbound must be equal
(D) The extra mileage allowance between inbound and outbound must be equal
Ans: A
98. Match List-I with List-II
List-I (Travel Agency)
List-II (Year of Establishment)
i. Mercury Travels 1. 1961
ii. Travel Corporation of India 2. 1963
iii. STIC travels 3. 1973
iv. SITA travels 4. 1948
Codes : i ii iii iv
(A) 4 3 2 1
(B) 3 4 2 1
(C) 3 4 1 2
(D) 4 1 3 2
Ans: D
99. A good service guarantee is identified as a need to :
(A) promise something your customers already expect.
(B) be easy to understand and meaningful and easy to invoke.
(C) offer a guarantee so mild that it is never invoked.
(D) be a guarantee with so many conditions that is meaningless
Ans: B
100. ‘Services for visitors with special needs,’ in case of visiting to a theme park is an example of
(A) Core product (B) Tangible product (C) Augmented product (D) Service scope
Ans: C
(A) A type of method of explaining data in a sequential order
(B) A type of tool of arranging the data in a descending order
(C) A class of procedures used for data reduction
(D) A class of procedures used for data clustering
Ans: C
52. The eigen value is calculated to find the
(A) The summarization of data explained by each factor (B) The reduction of data explained by each factor
(C) The total variance explained by each factor (D) The factor loadings of all the variables on all the factors extracted
Ans: C
53. Match List-I with List-II :
List-I (Book Names)
List-II (Authors)
i. Job attitudes 1. Fedrick Heizberg
ii. Wealth of nations 2. Douglas McGregor
iii. The practice of management 3. Adam Smith
iv. Human side of management 4. Peter Drucker
Codes : i ii iii iv
(A) 1 3 4 2
(B) 3 1 2 4
(C) 3 4 1 2
(D) 4 1 2 3
Ans: A
54. According to the UNWTO, which country rank’s first in the International Tour Receipts (US $ billion) 2012 ?
(A) France (B) United States (C) Spain (D) China
Ans: B
55. We have four countries, identify the correct order (descending) of their rank in terms of International Tourism Receipts (US $ billion) 2012.
(A) France, United States, Spain, China (B) United States, Spain, France, China
(C) Spain, United States, China, France (D) China, United States, Spain, France
Ans: B
56. Assertion (A) : India’s rank in the International Tourism Receipts (US $ Billion) 2012 remains same at number sixteen for the year 2011 and 2012 with an insignificant change in the receipts.
Reason (R) : In the changing global scenario India needs to revise its National Tourism Policy of 2002.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: B
57. The ‘bottom up’ approach is adopted in all countries to ensure timely implementation of tourism policy, it involves the
(A) Initiation of government officials
(B) Political representatives
(C) Various agencies connected with tourism
(D) Initiation by the local people
Ans: D
58. Assertion (A) : The advance impacts of tourism on the coastal environment and communities have recently become a matter of great concern.
Reason (R) : Hotel discharge their waste into an open sewer that runs parallel to the beaches.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true but (R) is not the correct explanation.
(C) (A) is true and (R) is false.
(D) (A) is false and (R) is true.
Ans: A
59. Assertion (A) : Some governments formulate a tourism policy to guide the development of a sustainable tourism industry in its jurisdiction.
Reason (R) : The tourism industry is guided by the contemporary global trends and not by tourism policies framed by the governments. Codes : (A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Ans: D
60. We have phases in the tourism policy and planning process, identify the correct sequence of the phases.
(A) Analytical phase, Definitional phase, operational phase, implementation phase
(B) Analytical phase, definitional phase, implementation phase, operational phase
(C) Definitional phase, analytical phase, operational phase, implementation phase
(D) Definitional phase, operational phase, implementation phase, analytical phase
Ans: C
61. In which ancient text, we find mention about the regulations for foreign travelers ?
(A) Kadambari (B) Arthashastra (C) Kalpasutra (D) Malati madhava
Ans: B
62. In Indian medieval times, there was consciousness of preserving heritage buildings, when Qutub Minar was damaged by natural calamity lightning, a descendant of Sultan Iltutmish who built the Qutub Minor got it repaired. Indicate the name of the sultan who repaired the damaged Minar ?
(A) Jalaluddin Khalji (B) Mohd-Bin-Tughluq (C) Firuz Tughlaq (D) Bahlol Lodi
Ans: C
63. Which of these statements best describes a computer based information system ?
(A) It consists of the data or information that people put into the system.
(B) It consists of the people, procedures and technology, a company uses to collect, transform and distribute data and information.
(C) It consists of the hardware and the software which the company has acquired.
(D) It consists of the people and procedures who interact with the system.
Ans: B
64. A Manager’s posture during a communication with a colleague is an example of which aspect of the communication process ?
(A) Decoding (B) Informal channel (C) The grapevine (D) Non verbal behaviour
Ans: D
65. An established set of decisions to deal with specific activities which recur frequently within the organization is known as :
(A) Standing plan (B) Strategic plan (C) Single use plan (D) Operational plan
Ans: A
66. The number of subordinates who report directly to a manager is called that manager’s
(A) formal authority (B) informal organization structure (C) work team (D) span of control
Ans: D
67. Two assets are said to be perfectly negatively correlated only when
(A) correlation of their returns is zero (B) correlation of their returns is one
(C) correlation of their returns is negative one (D) correlation of their returns is above one
Ans: C
68. IPO is
(A) First issue of equity share by an unlisted company
(B) First issue of equity share by a listed company
(C) First issue of equity share by listed as well as unlisted company
(D) Anytime issue of equity share by a listed company
Ans: A
69. The overall capitalization rate and the cost of debt remain constant for all degrees of leverage. This is pronounced by
(A) Traditional approach (B) Net income approach
(C) Net operating income approach (D) Viability approach
Ans: C
70. Constant payment ratio dividend policy refers to
(A) The percentage of earning paid out each year to the shareholders is fixed (B) The concept of a fixed rupee dividend in each period
(C) The regular earnings as low as possible (D) Additional dividend when earnings are higher than normal in a given period
Ans: A
Read the passage below and answer the questions that follow, based on the understanding of the passage.
Answer the questions (71-75)
Hundreds of old temples, monuments, buildings have been restored in India since the creation of archaeological survey of India. These priceless and finest archaeological remains have been enlisted as heritage sites, taking the cultural significance into consideration. The INTACH (Indian National Trust for Art, Culture and Heritage) is a non-governmental organization undertaking several restoration measures to preserve these heritage sites for the future generations. One of the objectives of conserving is to allow tourists/visitors to learn, appreciate and enjoy the glorious historical & archaeological remains. Some of the popular heritage sites in India have also been enlisted as UNESCO world heritage sites. However the foot falls of visitors to these preserved monuments across India have increased so much that the authorities have no choice but to regulate the entry of visitors. For example Taj Mahal at Agra is a direct victim of tourist foot falls in a single day. Many research studies have been undertaken to find the underlined problems and solutions related to the foot falls at the protected heritage sites in India.
71. Which one is the critical problem to be identified as research problem ?
(A) Lack of funds for preservation (B) Lack of technical knowledge
(C) Lack of visitor impact management (D) Lack of adequate personnel
Ans: C
72. Which one of the following type of study is recommended to be undertaken in the beginning ?
(A) Descriptive study (B) Explorative study (C) Causal study (D) Longitudinal study
Ans: B
73. Who is the key respondent not to be interviewed in the beginning ?
(A) Tourism service providers (B) NGO officials (C) Tourists (D) Government officials
Ans: C
74. Which is the correct combination of name of scales for formulation of questions ?
(A) Nominal, ordinal, proportionate, rank (B) Ordinal, ratio, likert, semantic
(C) Nominal, ordinal, interval, ratio (D) Ordinal, semantic, continuous, discrete
Ans: C
75. Which one of the following research method helps in finding the appropriate variables for building the theoretical framework ?
(A) Pilot study (B) Review of literature (C) In-depth interview (D) Structured interview
Ans: B
76. Point out the name of the sufi of Rishi Silsilah :
(A) Shaikh Moinuddin chisti of Ajmer (B) Shaikh Nizamudin Auliya of Delhi
(C) Shaikh Nuruddin of Srinagar (D) Shaikh Gesudara of Gulbarga
Ans: C
77. A “Transient hotel” is
(A) Ideal for families who need a temporary accommodation before moving into their permanent abode.
(B) Having all studio rooms with fully equipped kitchens.
(C) Where guests stay for a short duration, maximum of a week.
(D) Equipped for a longer stay of the guests.
Ans: C
78. A grill room or Rôtisserie is a
(A) Restaurant, the entire atmosphere and décor is geared to a particular theme
(B) Restaurant that specializes in grills of different meats, fish and poultry
(C) Restaurant found in smaller hotels, motels resorts, inns, clubs or heritage hotels
(D) Restaurant concept borrowed from United States, distinguished by its quick service
Ans: B
79. A “night auditor” in a hotel
(A) Record all guest master bills exceeding house credit limits.
(B) bills for minor services of the hotel.
(C) Review daily the guest accounting transactions recorded at the front desk against revenue centre transactions
(D) Verify the voided chaques
Ans: C
80. ‘Yield Management’ is a tool available to
(A) maximize the revenue
(B) understand the performance
(C) plan psychographics of the guest as to what life style they lead
(D) calculate the revenue from food and beverage outlets
Ans: A
81. “Daily sales recapitulation sheet” is a transcript
(A) showing those charges and credits not included in the guest folio
(B) showing guest with a reservation but does not arrive without prior intimation
(C) showing a record of all cash and credit sales made in a revenue outlet
(D) showing all sales of the hotel for the day, prepared by the night auditor
Ans: D
82. “Quality circles” are sub-committees, with members drawn from each department to
(A) Drive quality at the grass root levels.
(B) Channel the system of communication downward and upward designed for the employees to be free from fear.
(C) Get international certifications to play on a level field in the global market place
(D) Develop and update systems and procedures in the form of instructional manuals and changing trends
Ans: A
83. Assertion (A) : Marriot hotels and resorts segment their properties into several sub-categories, worldwide, to capture emerging opportunities and fund flows.
Reason (R) : Marriot Marquis Dubai, the tallest hotel in the world that over look the Persian gulf opened to public in March 2013.
Codes :
(A) Both (A) and (R) are true. (B) Both (A) and (R) are true and (R) is not the correct explanation.
(C) (A) is true, but (R) is false. (D) (A) is false, but (R) is true.
Ans: A
84. Total number of International Airports in India is
(A) 9 (B) 11 (C) 17 (D) 19
Ans: D
85. Dr. Babasaheb Ambedkar International Airport is located at
(A) Aurangabad (B) Mumbai (C) Pune (D) Nagpur
Ans: D
86. The railway station with the longest name “Venkatnarasimharajuvaripeta” is in which state ?
(A) Andhra Pradesh (B) Tamil Nadu (C) Karnataka (D) Maharashtra
Ans: A
87. In which year the first Bermuda Air Agreement was made between the USA and UK ?
(A) 1945 (B) 1944 (C) 1946 (D) 1947
Ans: C
88. In 1976, the Transatlantic Concorde Services were started by Air France and
(A) British Airways (B) Panam (C) Swiss Air (D) Lufthansa
Ans: A
89. The Airport code of Aurangabad is
(A) A V R (B) A G D (C) I X U (D) A X U
Ans: C
90. Which Indian Travel Agent was conferred with the ‘Padamshri’ in the year 1990 ?
(A) Balbir Mayal (B) Ashwin Kakkar
(C) Subhash Goyal (D) Inder Sharma
Ans: D
91. Which one of the following was a genuine reason for which Thomas Cook India (Ltd.) was established in 1978 ?
(A) Enforcement of Company Act, 1956
(B) Expansion of inbound business in India
(C) Change of travel agent registration guidelines by Ministry of Tourism, Government of India
(D) Amendment of Foreign Exchange Regulation Act
Ans: D
92. Mr. Mandip Singh Sohn an acclaimed mountaineer is the Managing Director of the tour operation company
(A) Shikhar Tour & Travels (B) Stic Travels (C) Travel Inn (D) IBEX Expeditions
Ans: D
93. The extra mileage surcharge is calculated in a situation when
(A) MPM is equal to TPM (B) TPM is higher than MPM
(C) MPM is lower than TPM (D) The inbound component of TPM is greater than the outbound TPM
Ans: B
94. The piece system of baggage calculation is applicable for a passenger when air travel is undertaken from
(A) India to UK (B) UK to Australia (C) USA to UK (D) Singapore to Brazil
Ans: C
95. How many active members of IATO are required to recommend for a tour operator willing to apply for allied membership of IATO ?
(A) Two (B) Four (C) Three (D) Five
Ans: A
96. Which one is the right method of calculating the local GMT time difference ?
(A) Arrival time – departure time (B) Standard time – GMT surplus time
(C) Local time – GMT time difference (D) Local time difference – GMT time
Ans: C
97. Which one is the correct way to find round trip fare ?
(A) The inbound and outbound fare must be equal
(B) The TPM between inbound and outbound must be equal
(C) The MPM between inbound and outbound must be equal
(D) The extra mileage allowance between inbound and outbound must be equal
Ans: A
98. Match List-I with List-II
List-I (Travel Agency)
List-II (Year of Establishment)
i. Mercury Travels 1. 1961
ii. Travel Corporation of India 2. 1963
iii. STIC travels 3. 1973
iv. SITA travels 4. 1948
Codes : i ii iii iv
(A) 4 3 2 1
(B) 3 4 2 1
(C) 3 4 1 2
(D) 4 1 3 2
Ans: D
99. A good service guarantee is identified as a need to :
(A) promise something your customers already expect.
(B) be easy to understand and meaningful and easy to invoke.
(C) offer a guarantee so mild that it is never invoked.
(D) be a guarantee with so many conditions that is meaningless
Ans: B
100. ‘Services for visitors with special needs,’ in case of visiting to a theme park is an example of
(A) Core product (B) Tangible product (C) Augmented product (D) Service scope
Ans: C