LABOUR WELFARE- PAGE 5
LABOUR WELFARE/ PERSONNEL MANAGEMENT/ INDUSTRIAL RELATIONS/ LABOUR AND SOCIAL WELFARE/ HUMAN RESOURCE MANAGEMENT MCQs
1. Time and Motion Study was propounded by
(A) Louis D. Brandies
(B) Frank B. Gilberth
(C) Elton Mayo
(D) Henry Gnatt
Ans: B
2. Which of the following is a process of communication?
(A) Downward
(B) Upward
(C) Lateral
(D) All the above
Ans: D
3. Hawthorne Experiment findings led to
(A) Behavioural Approach
(B) Systems Approach
(C) Human Relations Approach
(D) Scientific Management Approach
Ans: C
4. Which of the following is not a path in grapevine chain?
(A) Non-profitability
(B) Single strand
(C) Gossip
(D) Cluster Chair
Ans: A
5. When the chain of command is longer than the span of control, the resultant organization structure would be
(A) Linear structure
(B) Flat structure
(C) Tall structure
(D) Free-form Organization structure
Ans: C
6. In an organization, under line and staff the function of ‘staff’ is
(A) Superior
(B) Managerial
(C) Authoritative
(D) Advisory
Ans: D
7. Which one of the following is not the method of job evaluation?
(A) Ranking
(B) Forced Distribution
(C) Grading
(D) Point Method
Ans: B
8. Under which of the following legislations a statutory machinery for grievance handling is given?
(A) The Industrial Employment (Standing Orders) Act, 1946
(B) The Factories Act, 1948
(C) The Industrial Disputes Act, 1947
(D) The Trade Pensions Act, 1926
Ans: C
9. Arrange the following steps of disciplinary procedure in the order in which they are used:
(a) Dismissal and discharge
(b) Show-cause notice
(c) Domestic enquiry
(d) Serving of charge sheet
(e) Submission of the report
Codes:
(A) b, d, c, e, a
(B) b, e, c, d, a
(C) c, d, b, e, a
(D) d, b, c, e, a
Ans: A
10. Outsourcing stands for
(A) Retrenching services of surplus employees
(B) Encouraging voluntary retirement
(C) Contracting out the work to other organisations
(D) Slowing down of production
Ans: C
11. HRD systems include
(A) Performance Appraisal
(B) Potential Appraisal and Development
(C) Feedback and Performance coaching
(D) All the above
Ans: D
12. QWL movement was spearheaded by
(A) C.A. Barlett and S. Ghoshal
(B) Eric Tryst, Fred Enery, Eina Thorsrud
(C) D. Harnett and L. Cummings
(D) Ronen Simcha and Oded Shankar
Ans: B
13. Match the following:
List – I List – II
a. Eric Berne i. Born to Win
b. Thomas A. Harris ii. Quality Circles in India
c. James and Dorothy Jongeward iii. I’am O.K – You’re O.K
d. S.R. Udpa iv. Transactional Analysis
Codes:
a b c d
(A) iv iii i ii
(B) ii iv i iii
(C) i iii iv ii
(D) iv i ii iii
Ans: A
14. Arrange in sequence the five steps procedure for Behaviourally anchored rating scales (BARS):
a. Identify Performance Dimensions
b. Collect critical incidents
c. Rate the incidents
d. Re-classify the incidents
e. Develop the final instrument
Codes:
(A) b, d, a, e, c
(B) d, b, a, e, c
(C) b, a, d, c, e
(D) b, d, e, a, c
Ans: C
15. Which one is not a part of effective organization’s career planning process?
(A) Assessment of Occupational and career choice
(B) Personal Assessment
(C) Annual Appraisal and Development Programme
(D) Incentive Management
Ans: D
16. The famous definition of ‘personality’ as “the dynamic organization within the individual of those psychological systems that determine his unique adjustments to his environment” – is given by
(A) Theodore T. Herbert
(B) Sigmund Freud
(C) Gordon Allport
(D) James Watson
Ans: C
17. Arrange the following steps in OB Mod in their right sequence:
a. Identification of behavioural contingencies
b. Measurement of the behaviours
c. Identification of performance related behaviours
d. Evaluation of performance improvement
e. Development and implementation of intervention strategy
Codes:
(A) a, c, b, e, d
(B) c, a, b, d, e
(C) a, d, c, b, e
(D) c, b, a, e, d
Ans: D
18. Match the following:
Theories of Motivation Propagators
a. Expectancy Theory i. J. Stacy Adams
b. ERG Theory ii. Hackman & Oldham
c. Equity Theory iii. Clayton Alderfer
d. Job Characteristics Model iv. Victor Vroom
Codes:
a b c d
(A) iii i ii iv
(B) iv iii i ii
(C) iv i ii iii
(D) iv ii i iii
Ans: B
19. When a sender manipulates information so that it will be seen more favourably by the receiver in communication, it is called
(A) Selective Perception
(B) Linguistic Trap
(C) Filtering
(D) Emotional Appeal
Ans: C
20. Leader-Member relations; task structure and position power are attributes of which leadership theory?
(A) Trait Theory
(B) Behavioural Theory
(C) Situational Theory
(D) Contingency Theory
Ans: D
21. Who has propounded the theory that “Industrial Conflict is a part of the broader social conflict between classes and used to explain fundamental historical process of change and development in human society”?
(A) Frank Tannenbaum
(B) Adam Smith
(C) Karl Marx
(D) G.D.H. Cole
Ans: C
22. In which year the two consultative machinery Indian Labour Conference and Standing Labour Committee were constituted in India?
(A) 1941
(B) 1942
(C) 1947
(D) 1951
Ans: B
23. Identify the functions of Joint Management Council:
(A) Information sharing
(B) Consultative
(C) Administrative
(D) All the above
Ans: D
24. By which amendment the provisions of Workers’ Participation in Management was incorporated in the Indian Constitution?
(A) 41
(B) 42
(C) 43
(D) 44
Ans: B
25. The structure of I.L.O. includes
(A) an International Labour Conference
(B) a Governing Body
(C) an International Labour Office
(D) All the above
Ans: D
26. People should be regarded as assets rather than variable costs was emphasised in
(A) Personnel Management
(B) Human Resource Management
(C) Personnel Administration
(D) Public Administration
Ans: B
27. The classical theorists favoured organisation based on
(A) Civilian model
(B) Strategic model
(C) Military model
(D) None of the above
Ans: C
28. Job analysis includes:
(A) Job description and job enlargement
(B) Job enlargement and job enrichment
(C) Job description and job specification
(D) All of the above
Ans: C
29. A test which measure, what it is intended to measure is
(A) Reliable test
(B) Standardised test
(C) Objective test
(D) Valid test
Ans: D
30. An enquiry that is conducted afresh because of the objections raised by alleged employee is called
(A) Domestic enquiry
(B) De-novo enquiry
(C) Ex-parte enquiry
(D) None of the above
Ans: B
31. The concept of HRD scorecard was introduced in India by
(A) UdaiPareek
(B) Rao and Pareek
(C) T.V. Rao
(D) ArunHonappa
Ans: C
32. Performance appraisal by all the following parties is called 3600 performance appraisal:
(A) Supervisors and Peers
(B) Subordinates and Employees themselves
(C) Users of Service and Consultants
(D) All the above
Ans: D
33. The following is the right process of training:
(A) Instructional design, validation, need analysis, implementation and evaluation
(B) Need analysis, instructional design, validation, implementation and evaluation
(C) Need analysis, validation, instructional design, implementation and evaluation
(D) Instructional design, need analysis, implementation, validation and evaluation
Ans: B
34. Fish bone analysis as a tool of quality circle was advanced by
(A) Edward Deming
(B) Joseph Juran
(C) Kouru Ishi Kawa
(D) Phillip Crosby
Ans: C
35. Match the following:
Books and Concepts Authors
a. Games People Play i. Eric Bernie
b. I am OK you are OK ii. Kurt Lewin
c. Johari Window iii. Thomas A. Harris
d. Force Field Analysis iv. Joseph Lufth & Harry Inghams
Codes:
a b c d
(A) ii i iv iii
(B) i iii iv ii
(C) iv ii iii i
(D) iii i ii iv
Ans: B
36. Which of the following decreases group cohesiveness?
(A) Agreement on group goals
(B) Frequency of interaction
(C) Large group size
(D) All the above
Ans: C
37. Managers subscribing to ______ assumptions attempt to structure, control and closely supervise their employees.
(A) Theory ‘X’
(B) Theory ‘Y’
(C) Both Theory ‘X’ and Theory ‘Y’
(D) Neither Theory ‘X’ nor Theory ‘Y’
Ans: A
38. According to Fiedler’s Contingency Model of Leadership, which one of the following is a situational variable?
(A) Leader – Member relationship
(B) Organisational System
(C) Degree of task structure
(D) Leader’s position power
Ans: B
39. The right sequence of steps in Kurt Lewin’s change procedure is
(A) Unfreezing – Moving – Freezing
(B) Moving – Unfreezing – Freezing
(C) Unfreezing – Freezing – Moving
(D) Freezing – Moving – Unfreezing
Ans: A
40. Which of the following is not a traditional method of organisational development?
(A) Survey feedback
(B) Sensitivity training
(C) Process consultation
(D) Managerial grid
Ans: C
41. Characteristics of Industrial Relations do not include:
(A) Industrial Relations are outcome of employment relationship in an industrial enterprise.
(B) Industrial Relations promote the skills and methods of adjustment and co-operation with each other.
(C) Industrial Relations create complex rules and regulations to maintain cordial relations.
(D) Industrial Relations system creates an environment of distrust and conflict.
Ans: D
42. Who are not the Actors of Industrial Relations?
(A) Workers and their organisations
(B) Employers and their organisations
(C) Community and cultural associations
(D) Government and the role of the State
Ans: C
43. Which of the following is machinery for settlement of industrial disputes?
(A) Indian Labour Conference
(B) Joint Management Council
(C) Industrial Tribunal
(D) Standing Labour Committees
Ans: C
44. Match List – I with List – II:
List – I List – II
a. Joint Management Council consisting of representatives of workers and management was considered by the Indian Labour Conference (ILC) in its 15th Session in the year i. 1958
b. Works Committees were set-up under the Industrial Disputes Act in the year ii. 1947
c. ILO established in the year iii. 1919
d. First National Commission on Labour submitted its report in the year iv. 1969
Codes:
a b c d
(A) i ii iii iv
(B) iv i iii ii
(C) iii i ii iv
(D) ii iv i ii
Ans: A
45. Which of the following trends in the employment relations in the new economic era is not correct?
(A) Declining stability and security
(B) Declining labour intensity
(C) No shift from contract of service to contract of service
(D) Declining mutual commitment
Ans: C
46. In which public sector organization quality circles was first introduced in India.
(A) Hindustan Aeronautics Ltd.
(B) Bharath Earth Movers Ltd.
(C) Bharath Heavy Electricals Ltd.
(D) Hindustan Machine Tools Ltd.
Ans: C
47. Which are not the characteristics of grievances?
(A) Factual
(B) Fabricated
(C) Disguised
(D) Imaginary
Ans: B
48. Match the following:
Enactment Year
(a) Industrial employment Standing orders Act (i) 1948
(b) Industrial Disputes Act (ii) 1926
(c) Factories Act (iii) 1947
(d) Trade Unions Act (iv) 1946
(a) (b) (c) (d)
(A) (iii) (ii) (iv) (i)
(B) (iv) (ii) (i) (iii)
(C) (ii) (i) (iv) (iii)
(D) (iv) (iii) (i) (ii)
Ans: D
49. List of unfair labour practices on the part of the trade unions and employers was included in
(A) Factories Act
(B) Industrial Dispute Act
(C) Trade union Act
(D) None of the above
Ans: B
50. Not more than 50% of members of the office bears of Trade union can be outsiders, as per provisions of legislations.
(A) Industrial Dispute Act
(B) Trade Union Act
(C) Mines Act
(D) ESI Act
Ans: B
(A) Louis D. Brandies
(B) Frank B. Gilberth
(C) Elton Mayo
(D) Henry Gnatt
Ans: B
2. Which of the following is a process of communication?
(A) Downward
(B) Upward
(C) Lateral
(D) All the above
Ans: D
3. Hawthorne Experiment findings led to
(A) Behavioural Approach
(B) Systems Approach
(C) Human Relations Approach
(D) Scientific Management Approach
Ans: C
4. Which of the following is not a path in grapevine chain?
(A) Non-profitability
(B) Single strand
(C) Gossip
(D) Cluster Chair
Ans: A
5. When the chain of command is longer than the span of control, the resultant organization structure would be
(A) Linear structure
(B) Flat structure
(C) Tall structure
(D) Free-form Organization structure
Ans: C
6. In an organization, under line and staff the function of ‘staff’ is
(A) Superior
(B) Managerial
(C) Authoritative
(D) Advisory
Ans: D
7. Which one of the following is not the method of job evaluation?
(A) Ranking
(B) Forced Distribution
(C) Grading
(D) Point Method
Ans: B
8. Under which of the following legislations a statutory machinery for grievance handling is given?
(A) The Industrial Employment (Standing Orders) Act, 1946
(B) The Factories Act, 1948
(C) The Industrial Disputes Act, 1947
(D) The Trade Pensions Act, 1926
Ans: C
9. Arrange the following steps of disciplinary procedure in the order in which they are used:
(a) Dismissal and discharge
(b) Show-cause notice
(c) Domestic enquiry
(d) Serving of charge sheet
(e) Submission of the report
Codes:
(A) b, d, c, e, a
(B) b, e, c, d, a
(C) c, d, b, e, a
(D) d, b, c, e, a
Ans: A
10. Outsourcing stands for
(A) Retrenching services of surplus employees
(B) Encouraging voluntary retirement
(C) Contracting out the work to other organisations
(D) Slowing down of production
Ans: C
11. HRD systems include
(A) Performance Appraisal
(B) Potential Appraisal and Development
(C) Feedback and Performance coaching
(D) All the above
Ans: D
12. QWL movement was spearheaded by
(A) C.A. Barlett and S. Ghoshal
(B) Eric Tryst, Fred Enery, Eina Thorsrud
(C) D. Harnett and L. Cummings
(D) Ronen Simcha and Oded Shankar
Ans: B
13. Match the following:
List – I List – II
a. Eric Berne i. Born to Win
b. Thomas A. Harris ii. Quality Circles in India
c. James and Dorothy Jongeward iii. I’am O.K – You’re O.K
d. S.R. Udpa iv. Transactional Analysis
Codes:
a b c d
(A) iv iii i ii
(B) ii iv i iii
(C) i iii iv ii
(D) iv i ii iii
Ans: A
14. Arrange in sequence the five steps procedure for Behaviourally anchored rating scales (BARS):
a. Identify Performance Dimensions
b. Collect critical incidents
c. Rate the incidents
d. Re-classify the incidents
e. Develop the final instrument
Codes:
(A) b, d, a, e, c
(B) d, b, a, e, c
(C) b, a, d, c, e
(D) b, d, e, a, c
Ans: C
15. Which one is not a part of effective organization’s career planning process?
(A) Assessment of Occupational and career choice
(B) Personal Assessment
(C) Annual Appraisal and Development Programme
(D) Incentive Management
Ans: D
16. The famous definition of ‘personality’ as “the dynamic organization within the individual of those psychological systems that determine his unique adjustments to his environment” – is given by
(A) Theodore T. Herbert
(B) Sigmund Freud
(C) Gordon Allport
(D) James Watson
Ans: C
17. Arrange the following steps in OB Mod in their right sequence:
a. Identification of behavioural contingencies
b. Measurement of the behaviours
c. Identification of performance related behaviours
d. Evaluation of performance improvement
e. Development and implementation of intervention strategy
Codes:
(A) a, c, b, e, d
(B) c, a, b, d, e
(C) a, d, c, b, e
(D) c, b, a, e, d
Ans: D
18. Match the following:
Theories of Motivation Propagators
a. Expectancy Theory i. J. Stacy Adams
b. ERG Theory ii. Hackman & Oldham
c. Equity Theory iii. Clayton Alderfer
d. Job Characteristics Model iv. Victor Vroom
Codes:
a b c d
(A) iii i ii iv
(B) iv iii i ii
(C) iv i ii iii
(D) iv ii i iii
Ans: B
19. When a sender manipulates information so that it will be seen more favourably by the receiver in communication, it is called
(A) Selective Perception
(B) Linguistic Trap
(C) Filtering
(D) Emotional Appeal
Ans: C
20. Leader-Member relations; task structure and position power are attributes of which leadership theory?
(A) Trait Theory
(B) Behavioural Theory
(C) Situational Theory
(D) Contingency Theory
Ans: D
21. Who has propounded the theory that “Industrial Conflict is a part of the broader social conflict between classes and used to explain fundamental historical process of change and development in human society”?
(A) Frank Tannenbaum
(B) Adam Smith
(C) Karl Marx
(D) G.D.H. Cole
Ans: C
22. In which year the two consultative machinery Indian Labour Conference and Standing Labour Committee were constituted in India?
(A) 1941
(B) 1942
(C) 1947
(D) 1951
Ans: B
23. Identify the functions of Joint Management Council:
(A) Information sharing
(B) Consultative
(C) Administrative
(D) All the above
Ans: D
24. By which amendment the provisions of Workers’ Participation in Management was incorporated in the Indian Constitution?
(A) 41
(B) 42
(C) 43
(D) 44
Ans: B
25. The structure of I.L.O. includes
(A) an International Labour Conference
(B) a Governing Body
(C) an International Labour Office
(D) All the above
Ans: D
26. People should be regarded as assets rather than variable costs was emphasised in
(A) Personnel Management
(B) Human Resource Management
(C) Personnel Administration
(D) Public Administration
Ans: B
27. The classical theorists favoured organisation based on
(A) Civilian model
(B) Strategic model
(C) Military model
(D) None of the above
Ans: C
28. Job analysis includes:
(A) Job description and job enlargement
(B) Job enlargement and job enrichment
(C) Job description and job specification
(D) All of the above
Ans: C
29. A test which measure, what it is intended to measure is
(A) Reliable test
(B) Standardised test
(C) Objective test
(D) Valid test
Ans: D
30. An enquiry that is conducted afresh because of the objections raised by alleged employee is called
(A) Domestic enquiry
(B) De-novo enquiry
(C) Ex-parte enquiry
(D) None of the above
Ans: B
31. The concept of HRD scorecard was introduced in India by
(A) UdaiPareek
(B) Rao and Pareek
(C) T.V. Rao
(D) ArunHonappa
Ans: C
32. Performance appraisal by all the following parties is called 3600 performance appraisal:
(A) Supervisors and Peers
(B) Subordinates and Employees themselves
(C) Users of Service and Consultants
(D) All the above
Ans: D
33. The following is the right process of training:
(A) Instructional design, validation, need analysis, implementation and evaluation
(B) Need analysis, instructional design, validation, implementation and evaluation
(C) Need analysis, validation, instructional design, implementation and evaluation
(D) Instructional design, need analysis, implementation, validation and evaluation
Ans: B
34. Fish bone analysis as a tool of quality circle was advanced by
(A) Edward Deming
(B) Joseph Juran
(C) Kouru Ishi Kawa
(D) Phillip Crosby
Ans: C
35. Match the following:
Books and Concepts Authors
a. Games People Play i. Eric Bernie
b. I am OK you are OK ii. Kurt Lewin
c. Johari Window iii. Thomas A. Harris
d. Force Field Analysis iv. Joseph Lufth & Harry Inghams
Codes:
a b c d
(A) ii i iv iii
(B) i iii iv ii
(C) iv ii iii i
(D) iii i ii iv
Ans: B
36. Which of the following decreases group cohesiveness?
(A) Agreement on group goals
(B) Frequency of interaction
(C) Large group size
(D) All the above
Ans: C
37. Managers subscribing to ______ assumptions attempt to structure, control and closely supervise their employees.
(A) Theory ‘X’
(B) Theory ‘Y’
(C) Both Theory ‘X’ and Theory ‘Y’
(D) Neither Theory ‘X’ nor Theory ‘Y’
Ans: A
38. According to Fiedler’s Contingency Model of Leadership, which one of the following is a situational variable?
(A) Leader – Member relationship
(B) Organisational System
(C) Degree of task structure
(D) Leader’s position power
Ans: B
39. The right sequence of steps in Kurt Lewin’s change procedure is
(A) Unfreezing – Moving – Freezing
(B) Moving – Unfreezing – Freezing
(C) Unfreezing – Freezing – Moving
(D) Freezing – Moving – Unfreezing
Ans: A
40. Which of the following is not a traditional method of organisational development?
(A) Survey feedback
(B) Sensitivity training
(C) Process consultation
(D) Managerial grid
Ans: C
41. Characteristics of Industrial Relations do not include:
(A) Industrial Relations are outcome of employment relationship in an industrial enterprise.
(B) Industrial Relations promote the skills and methods of adjustment and co-operation with each other.
(C) Industrial Relations create complex rules and regulations to maintain cordial relations.
(D) Industrial Relations system creates an environment of distrust and conflict.
Ans: D
42. Who are not the Actors of Industrial Relations?
(A) Workers and their organisations
(B) Employers and their organisations
(C) Community and cultural associations
(D) Government and the role of the State
Ans: C
43. Which of the following is machinery for settlement of industrial disputes?
(A) Indian Labour Conference
(B) Joint Management Council
(C) Industrial Tribunal
(D) Standing Labour Committees
Ans: C
44. Match List – I with List – II:
List – I List – II
a. Joint Management Council consisting of representatives of workers and management was considered by the Indian Labour Conference (ILC) in its 15th Session in the year i. 1958
b. Works Committees were set-up under the Industrial Disputes Act in the year ii. 1947
c. ILO established in the year iii. 1919
d. First National Commission on Labour submitted its report in the year iv. 1969
Codes:
a b c d
(A) i ii iii iv
(B) iv i iii ii
(C) iii i ii iv
(D) ii iv i ii
Ans: A
45. Which of the following trends in the employment relations in the new economic era is not correct?
(A) Declining stability and security
(B) Declining labour intensity
(C) No shift from contract of service to contract of service
(D) Declining mutual commitment
Ans: C
46. In which public sector organization quality circles was first introduced in India.
(A) Hindustan Aeronautics Ltd.
(B) Bharath Earth Movers Ltd.
(C) Bharath Heavy Electricals Ltd.
(D) Hindustan Machine Tools Ltd.
Ans: C
47. Which are not the characteristics of grievances?
(A) Factual
(B) Fabricated
(C) Disguised
(D) Imaginary
Ans: B
48. Match the following:
Enactment Year
(a) Industrial employment Standing orders Act (i) 1948
(b) Industrial Disputes Act (ii) 1926
(c) Factories Act (iii) 1947
(d) Trade Unions Act (iv) 1946
(a) (b) (c) (d)
(A) (iii) (ii) (iv) (i)
(B) (iv) (ii) (i) (iii)
(C) (ii) (i) (iv) (iii)
(D) (iv) (iii) (i) (ii)
Ans: D
49. List of unfair labour practices on the part of the trade unions and employers was included in
(A) Factories Act
(B) Industrial Dispute Act
(C) Trade union Act
(D) None of the above
Ans: B
50. Not more than 50% of members of the office bears of Trade union can be outsiders, as per provisions of legislations.
(A) Industrial Dispute Act
(B) Trade Union Act
(C) Mines Act
(D) ESI Act
Ans: B
51. Who coined the term Scientific Management?
(A) Louis D. Brandies
(B) F. W. Taylor
(C) Douglas McGregor
(D) None of the above
Ans: B
52. Who propagated the quality of work life as a descending participation mechanism?
(A) Frederick Herzberg
(B) Eric Tryst
(C) A. K. Rice
(D) John T. Dunlop
Ans: B
53. Statutory Minimum wage is fixed under
(A) Payment of Wages Act, 1936
(B) Equal Remuneration Act, 1976
(C) Workmen’s Compensation Act, 1923
(D) Minimum Wages Act, 1948
Ans: D
54. The employee State Insurance Act was enacted the basis of which committee’s report?
(A) B. R. Ambedkar Committee
(B) B. P. Adarkar Committee
(C) Royal Commission on Labour
(D) Labour Investigation Committee
Ans: B
55. Who is the author of the book “Fifth Discipline the Art and Practice of the Learning Organization”?
(A) Peter Clark
(B) Peter Segne
(C) Peter F. Drucker
(D) Tom Peters
Ans: B
56. Who has advanced the single loop and double loop learning models?
(A) Albert Bandura
(B) Robert Blake
(C) Robert Katz
(D) Chris Argyris
Ans: D
57. “Creating jobs, guaranteeing rights at work, extending social protection and promoting social dialogue” are contents of which of the following programmes of ILO?
(A) Human Rights
(B) Decent Work
(C) International Programme on the Elimination of Child Labour
(D) INDUS Child Labour Project
Ans: B
58. In which company ‘Six Sigma’ was first experimented?
(A) Toyota
(B) Motorola
(C) Sony
(D) Ford
Ans: B
59. The philosophy of ‘never-ending improvement’ in total quality management is called
(A) Kanaban
(B) Business Process Re-engineering
(C) Benchmarking
(D) Kaizan
Ans: D
60. Who has given the ‘Balance Score Card’ as a measurement based performance management strategy?
(A) Robert S. Kaplan and David P. Norton
(B) Hammel and Prahallad
(C) Stablein and Nord
(D) Pascale and Athos
Ans: A
61. Who had advanced the ‘Business Process Reengineering’ concept?
(A) K. Pang and N. Oliver
(B) R. Stablein and W. Nord
(C) Micheal Hammer and James Champy
(D) M. Mandenhall and U. Oddon
Ans: C
62. Which of the following statements is not true about the five disciplines identified by Peter Senge?
(A) Personal Mastery in the first discipline
(B) Mental models is not included in the five disciplines
(C) Building shared vision is a part of the five disciplines
(D) System thinking is the last discipline
Ans: B
63. Who has started that “Collective bargaining is essentially a process in which employees act as a group in seeking to shape conditions and relationships in their employment.
(A) R. F. Hoxie
(B) L. G. Reynolds
(C) Dale Yoder
(D) J. F. Richardson
Ans: C
64. In which year the formation of the National Renewal Fund to protect the interest of the workers was announced:
(A) 1956
(B) 1991
(C) 1969
(D) 1992
Ans: B
65. Identify the factors which do not help organisation in dealing with knowledge management
(A) Improve the returns
(B) Improve competency
(C) Do not exploit opportunity
(D) Great value for core business
Ans: C
66. Match the following:
Thinker Management Principle
a. F.W. Taylor i. Authority and Responsibility
b. Henri Fayol ii. Hierarchy
c. Weber iii. Separation of planning from doing
d. Elton Mayo iv. Human Relations Approach
Codes:
a b c d
(A) iii i iv ii
(B) iii iv i ii
(C) iii i ii iv
(D) iii ii i iv
Ans: C
67. Which of the following is the major element of planning process?
(A) Developing leadership abilities
(B) Selecting right people
(C) Perception of opportunities
(D) Motivating people
Ans: C
68. Which principle of management is violated by matrix organisation structure?
(A) Division of Labour
(B) Unity of Direction
(C) Unity of Command
(D) None of the above
Ans: C
69. Who is regarded as the father of Scientific Management?
(A) Albert Bandura
(B) Louis D. Brandies
(C) Frederick Winslow Taylor
(D) Elton Mayo
Ans: C
70. The Principle of Equifinality operates
(A) Within the internal environment
(B) Within the external environment
(C) Without environment
(D) Hostile environment
Ans: B
71. The goal of HRD system is to develop
(A) The capabilities of each employee as an individual.
(B) The capabilities of each individual in relation to his or her present role.
(C) The capabilities of each employee in relation to his or her expected future roles.
(D) All the above
Ans: D
72. Which one is not a part of HRD system?
(A) Career Planning
(B) Manpower Planning
(C) Training
(D) Organizational Development
Ans: B
73. The other name of Sensitivity Trainingis
(A) T-Group Training
(B) Brainstorming
(C) In-basket Exercise
(D) Managerial Grid Training
Ans: A
74. A small voluntary group of employees doing similar or related work who meet regularly to identify, analyses and solve product quality problems and to improve general operations is known as
(A) Task Group
(B) Kaizen Groups
(C) Quality Circles
(D) Informal Groups
Ans: C
75. Which of the following is not an OD technique?
(A) Sensitivity Training
(B) Delphi Technique
(C) Survey Feedback
(D) Grid Training
Ans: B
76. Which of the following statements about Organizational Behaviour is wrong?
(A) It is an inter-disciplinary subject.
(B) It believes that individual, group and organization are subsystems of OB.
(C) Its explanation finds roots in systems as well as contingency theories.
(D) It deals only with prediction of human behaviour at work.
Ans: D
77. Match the following concepts of OB with their proponents:
Concept of OB Proponents
a. Classical Conditioning i. Albert Bandura
b. Operant Conditioning ii. Ivan Pavlov
c. Social Learning Theory iii. Sigmund Freud
d. Psycho Analytical Theory iv. B.F. Skinner
Codes:
a b c d
(A) ii i iii ii
(B) iii iv ii i
(C) ii iv i iii
(D) ii iii i ii
Ans: C
78. Cultural Diversity explained by Greet Hofstede has four components. Which of the following is not a part of it?
(A) Individualism vs. Collectivism
(B) Power Distance
(C) Uncertainty Avoidance
(D) Quality vs. Quantity of Life
Ans: D
79. Arrange the following phases of group formation in their right sequence:
(a) Forming
(b) Norming
(c) Performing
(d) Storming
(e) Adjourning
Codes:
(A) (a), (d), (c), (b), (e)
(B) (a), (d), (b), (c), (e)
(C) (a), (b), (d), (c), (e)
(D) (a), (c), (d), (b), (e)
Ans: B
80. Assertion (A): Psychological contract is an unwritten agreement that exists between employees and employers setting out mutual expectations.
Reason (R): Role expectations are influenced by role perception of one’s own self and others and cannot always be formally defined excepting in setting out role identity.
Codes:
(A) (A) is right and (R) logically explains the (A).
(B) (A) is wrong and (R) does not explain the (A).
(C) (A) is right and (R) attributed is wrong.
(D) Both the (A) and (R) are wrong.
Ans: A
81. Which of the following is not a field of industrial relations?
(A) Study of workers and their trade unions
(B) Study of consumers and their associations
(C) Management and their associations
(D) State and their institutions
Ans: B
82. Which of the following is not a determinant factor of industrial relations?
(A) Institutional factors
(B) Economic factors
(C) Technological factors
(D) Social stratification factors
Ans: D
83. Which of the following cannot be said to be an effect of industrial disputes?
(A) High Productivity, Peace and Profit
(B) High Labour Turnover
(C) Higher rate of Absenteeism
(D) Higher rate of Man-days lost
Ans: A
84. Which of the following has not been provided under the Code of Discipline?
(A) Unfair Labour Practices
(B) Recognition of Trade Unions
(C) Grievance Procedure
(D) Multinational Companies
Ans: D
85. Who among the following propounded the theory of industrial democracy?
(A) Allan Flanders
(B) Neil W. Chamberlain
(C) Sydney & Beatrice Webbs
(D) John T. Dunlop
Ans: C
86. The concept of “End spurt” is associated with which of the following?
(A) Job satisfaction
(B) Morale
(C) Monotony
(D) Fatigue
Ans: C
87. Which of the following is not a part of the Scheme of Workers’ Participation in Management in India?
(A) Shop Level Councils
(B) Joint Level Councils
(C) Unit Level Councils
(D) Industrial Level Councils
Ans: D
88. Who has described initiation and implementation as the two stages of organizational innovation?
(A) John Child
(B) Zaltman et. al
(C) Manzet. al
(D) N.R. Anderson
Ans: B
89. Which of the following cannot be said to be a trade union in true sense?
(A) Craft Union
(B) Industrial Union
(C) Company Union
(D) Federation
Ans: C
90. The name of which of the following legislations has been recently changed?
(A) Workmens’ Compensation Act
(B) Employees’ State Insurance Act
(C) Maternity Benefit Act
(D) Payment of Gratuity Act
Ans: A
91. Which of the following organizations coordinates and controls the working of voluntary welfare agencies in India?
(A) ESI Corporation
(B) EPF Organisation
(C) Central Social Welfare Board
(D) Chief Labour Commissioner (Central)
Ans: C
92. What is the name of the experiment which marked the beginning of Labour Welfare?
(A) Hawthorne Experiment
(B) New Lamark Experiment
(C) Philadelphia Experiment
(D) Mule Spinning Department Experiment
Ans: B
93. In which of the following we notice under-employment in a large measure?
(A) Coal Industry
(B) Textile Industry
(C) Banking
(D) Agriculture
Ans: D
94. Which of the following components is not true as a part of unemployment definition?
(A) Physically fit to work
(B) Mentally fit to work
(C) Ability to discharge the work most efficiently
(D) But, unable to find work
Ans: C
95. The special provisions relating to Lay-off, retrenchment and closure as given under the Industrial Disputes Act, 1947 apply to those establishments where at least
(A) 100 workers are employed.
(B) 50 workers are employed.
(C) 200 workers are employed.
(D) 500 workers are employed.
Ans: A
96. Which of the following is not an industrial action in India?
(A) Strike
(B) Lockout
(C) Picketing
(D) Mass casual leave
Ans: D
97. The Industrial Disputes Act, 1947 requires advance notice to be given for going on strike and lockout in public utility services only. Which of the following specifies serving of notices for strike and lockout in nonpublic utility services also?
(A) Inter-Union Code of Conduct
(B) Code of Discipline in Industry
(C) Code of Efficiency and Welfare
(D) None of the above
Ans: B
98. Which of the following bargaining is based on workers’ contribution to productivity?
(A) Coalition Bargaining
(B) Concession Bargaining
(C) Productivity Bargaining
(D) None of the above
Ans: C
99. Which of the following labour legislations in USA made unions more powerful than management?
(A) Wagner Act
(B) Taft-Hartley Act
(C) Narris-Le Guaradia Act
(D) Landrum-Griffin Act
Ans: A
100. Which of the following practices lead to democracy in trade unions?
(A) Regular meeting
(B) Fair and timely elections
(C) Audit of accounts of union
(D) All the above
Ans: D
(A) Louis D. Brandies
(B) F. W. Taylor
(C) Douglas McGregor
(D) None of the above
Ans: B
52. Who propagated the quality of work life as a descending participation mechanism?
(A) Frederick Herzberg
(B) Eric Tryst
(C) A. K. Rice
(D) John T. Dunlop
Ans: B
53. Statutory Minimum wage is fixed under
(A) Payment of Wages Act, 1936
(B) Equal Remuneration Act, 1976
(C) Workmen’s Compensation Act, 1923
(D) Minimum Wages Act, 1948
Ans: D
54. The employee State Insurance Act was enacted the basis of which committee’s report?
(A) B. R. Ambedkar Committee
(B) B. P. Adarkar Committee
(C) Royal Commission on Labour
(D) Labour Investigation Committee
Ans: B
55. Who is the author of the book “Fifth Discipline the Art and Practice of the Learning Organization”?
(A) Peter Clark
(B) Peter Segne
(C) Peter F. Drucker
(D) Tom Peters
Ans: B
56. Who has advanced the single loop and double loop learning models?
(A) Albert Bandura
(B) Robert Blake
(C) Robert Katz
(D) Chris Argyris
Ans: D
57. “Creating jobs, guaranteeing rights at work, extending social protection and promoting social dialogue” are contents of which of the following programmes of ILO?
(A) Human Rights
(B) Decent Work
(C) International Programme on the Elimination of Child Labour
(D) INDUS Child Labour Project
Ans: B
58. In which company ‘Six Sigma’ was first experimented?
(A) Toyota
(B) Motorola
(C) Sony
(D) Ford
Ans: B
59. The philosophy of ‘never-ending improvement’ in total quality management is called
(A) Kanaban
(B) Business Process Re-engineering
(C) Benchmarking
(D) Kaizan
Ans: D
60. Who has given the ‘Balance Score Card’ as a measurement based performance management strategy?
(A) Robert S. Kaplan and David P. Norton
(B) Hammel and Prahallad
(C) Stablein and Nord
(D) Pascale and Athos
Ans: A
61. Who had advanced the ‘Business Process Reengineering’ concept?
(A) K. Pang and N. Oliver
(B) R. Stablein and W. Nord
(C) Micheal Hammer and James Champy
(D) M. Mandenhall and U. Oddon
Ans: C
62. Which of the following statements is not true about the five disciplines identified by Peter Senge?
(A) Personal Mastery in the first discipline
(B) Mental models is not included in the five disciplines
(C) Building shared vision is a part of the five disciplines
(D) System thinking is the last discipline
Ans: B
63. Who has started that “Collective bargaining is essentially a process in which employees act as a group in seeking to shape conditions and relationships in their employment.
(A) R. F. Hoxie
(B) L. G. Reynolds
(C) Dale Yoder
(D) J. F. Richardson
Ans: C
64. In which year the formation of the National Renewal Fund to protect the interest of the workers was announced:
(A) 1956
(B) 1991
(C) 1969
(D) 1992
Ans: B
65. Identify the factors which do not help organisation in dealing with knowledge management
(A) Improve the returns
(B) Improve competency
(C) Do not exploit opportunity
(D) Great value for core business
Ans: C
66. Match the following:
Thinker Management Principle
a. F.W. Taylor i. Authority and Responsibility
b. Henri Fayol ii. Hierarchy
c. Weber iii. Separation of planning from doing
d. Elton Mayo iv. Human Relations Approach
Codes:
a b c d
(A) iii i iv ii
(B) iii iv i ii
(C) iii i ii iv
(D) iii ii i iv
Ans: C
67. Which of the following is the major element of planning process?
(A) Developing leadership abilities
(B) Selecting right people
(C) Perception of opportunities
(D) Motivating people
Ans: C
68. Which principle of management is violated by matrix organisation structure?
(A) Division of Labour
(B) Unity of Direction
(C) Unity of Command
(D) None of the above
Ans: C
69. Who is regarded as the father of Scientific Management?
(A) Albert Bandura
(B) Louis D. Brandies
(C) Frederick Winslow Taylor
(D) Elton Mayo
Ans: C
70. The Principle of Equifinality operates
(A) Within the internal environment
(B) Within the external environment
(C) Without environment
(D) Hostile environment
Ans: B
71. The goal of HRD system is to develop
(A) The capabilities of each employee as an individual.
(B) The capabilities of each individual in relation to his or her present role.
(C) The capabilities of each employee in relation to his or her expected future roles.
(D) All the above
Ans: D
72. Which one is not a part of HRD system?
(A) Career Planning
(B) Manpower Planning
(C) Training
(D) Organizational Development
Ans: B
73. The other name of Sensitivity Trainingis
(A) T-Group Training
(B) Brainstorming
(C) In-basket Exercise
(D) Managerial Grid Training
Ans: A
74. A small voluntary group of employees doing similar or related work who meet regularly to identify, analyses and solve product quality problems and to improve general operations is known as
(A) Task Group
(B) Kaizen Groups
(C) Quality Circles
(D) Informal Groups
Ans: C
75. Which of the following is not an OD technique?
(A) Sensitivity Training
(B) Delphi Technique
(C) Survey Feedback
(D) Grid Training
Ans: B
76. Which of the following statements about Organizational Behaviour is wrong?
(A) It is an inter-disciplinary subject.
(B) It believes that individual, group and organization are subsystems of OB.
(C) Its explanation finds roots in systems as well as contingency theories.
(D) It deals only with prediction of human behaviour at work.
Ans: D
77. Match the following concepts of OB with their proponents:
Concept of OB Proponents
a. Classical Conditioning i. Albert Bandura
b. Operant Conditioning ii. Ivan Pavlov
c. Social Learning Theory iii. Sigmund Freud
d. Psycho Analytical Theory iv. B.F. Skinner
Codes:
a b c d
(A) ii i iii ii
(B) iii iv ii i
(C) ii iv i iii
(D) ii iii i ii
Ans: C
78. Cultural Diversity explained by Greet Hofstede has four components. Which of the following is not a part of it?
(A) Individualism vs. Collectivism
(B) Power Distance
(C) Uncertainty Avoidance
(D) Quality vs. Quantity of Life
Ans: D
79. Arrange the following phases of group formation in their right sequence:
(a) Forming
(b) Norming
(c) Performing
(d) Storming
(e) Adjourning
Codes:
(A) (a), (d), (c), (b), (e)
(B) (a), (d), (b), (c), (e)
(C) (a), (b), (d), (c), (e)
(D) (a), (c), (d), (b), (e)
Ans: B
80. Assertion (A): Psychological contract is an unwritten agreement that exists between employees and employers setting out mutual expectations.
Reason (R): Role expectations are influenced by role perception of one’s own self and others and cannot always be formally defined excepting in setting out role identity.
Codes:
(A) (A) is right and (R) logically explains the (A).
(B) (A) is wrong and (R) does not explain the (A).
(C) (A) is right and (R) attributed is wrong.
(D) Both the (A) and (R) are wrong.
Ans: A
81. Which of the following is not a field of industrial relations?
(A) Study of workers and their trade unions
(B) Study of consumers and their associations
(C) Management and their associations
(D) State and their institutions
Ans: B
82. Which of the following is not a determinant factor of industrial relations?
(A) Institutional factors
(B) Economic factors
(C) Technological factors
(D) Social stratification factors
Ans: D
83. Which of the following cannot be said to be an effect of industrial disputes?
(A) High Productivity, Peace and Profit
(B) High Labour Turnover
(C) Higher rate of Absenteeism
(D) Higher rate of Man-days lost
Ans: A
84. Which of the following has not been provided under the Code of Discipline?
(A) Unfair Labour Practices
(B) Recognition of Trade Unions
(C) Grievance Procedure
(D) Multinational Companies
Ans: D
85. Who among the following propounded the theory of industrial democracy?
(A) Allan Flanders
(B) Neil W. Chamberlain
(C) Sydney & Beatrice Webbs
(D) John T. Dunlop
Ans: C
86. The concept of “End spurt” is associated with which of the following?
(A) Job satisfaction
(B) Morale
(C) Monotony
(D) Fatigue
Ans: C
87. Which of the following is not a part of the Scheme of Workers’ Participation in Management in India?
(A) Shop Level Councils
(B) Joint Level Councils
(C) Unit Level Councils
(D) Industrial Level Councils
Ans: D
88. Who has described initiation and implementation as the two stages of organizational innovation?
(A) John Child
(B) Zaltman et. al
(C) Manzet. al
(D) N.R. Anderson
Ans: B
89. Which of the following cannot be said to be a trade union in true sense?
(A) Craft Union
(B) Industrial Union
(C) Company Union
(D) Federation
Ans: C
90. The name of which of the following legislations has been recently changed?
(A) Workmens’ Compensation Act
(B) Employees’ State Insurance Act
(C) Maternity Benefit Act
(D) Payment of Gratuity Act
Ans: A
91. Which of the following organizations coordinates and controls the working of voluntary welfare agencies in India?
(A) ESI Corporation
(B) EPF Organisation
(C) Central Social Welfare Board
(D) Chief Labour Commissioner (Central)
Ans: C
92. What is the name of the experiment which marked the beginning of Labour Welfare?
(A) Hawthorne Experiment
(B) New Lamark Experiment
(C) Philadelphia Experiment
(D) Mule Spinning Department Experiment
Ans: B
93. In which of the following we notice under-employment in a large measure?
(A) Coal Industry
(B) Textile Industry
(C) Banking
(D) Agriculture
Ans: D
94. Which of the following components is not true as a part of unemployment definition?
(A) Physically fit to work
(B) Mentally fit to work
(C) Ability to discharge the work most efficiently
(D) But, unable to find work
Ans: C
95. The special provisions relating to Lay-off, retrenchment and closure as given under the Industrial Disputes Act, 1947 apply to those establishments where at least
(A) 100 workers are employed.
(B) 50 workers are employed.
(C) 200 workers are employed.
(D) 500 workers are employed.
Ans: A
96. Which of the following is not an industrial action in India?
(A) Strike
(B) Lockout
(C) Picketing
(D) Mass casual leave
Ans: D
97. The Industrial Disputes Act, 1947 requires advance notice to be given for going on strike and lockout in public utility services only. Which of the following specifies serving of notices for strike and lockout in nonpublic utility services also?
(A) Inter-Union Code of Conduct
(B) Code of Discipline in Industry
(C) Code of Efficiency and Welfare
(D) None of the above
Ans: B
98. Which of the following bargaining is based on workers’ contribution to productivity?
(A) Coalition Bargaining
(B) Concession Bargaining
(C) Productivity Bargaining
(D) None of the above
Ans: C
99. Which of the following labour legislations in USA made unions more powerful than management?
(A) Wagner Act
(B) Taft-Hartley Act
(C) Narris-Le Guaradia Act
(D) Landrum-Griffin Act
Ans: A
100. Which of the following practices lead to democracy in trade unions?
(A) Regular meeting
(B) Fair and timely elections
(C) Audit of accounts of union
(D) All the above
Ans: D